Customer Ratings & Reviews

They discovered my items went on sale literally 1-2 days after I purchased. Did a return and repurchase which reimbursed me about $250 between the CPU and warranty. Would not have known this if they didn't catch it and tell me. Unbelievably honest and pro-customer service.

My girlfriend got this for me and its great to have

Awesome quality services. I thought I was tech savvy but apparently all of the new tech my kids are requesting is above my skill level, it is not above theirs!

I got this for my brother, we were trying to piece his AMD setup to be something. But after much running into needing this and needing that. I just said let’s just bite the bullet because I have a custom built Alienware computer, and it just works. He’s now really having fun with the Oculus. We spent the whole weekend putting that AMD Vega 56 with his old mother board and kept getting the message from Oculus basically you’re computer sucks. So rather than suffer anymore disappointment with our efforts this computer just makes sense. I put a 1tb ssd 850 evo in mine along with some other awesome improvements. So I know this is a sweet setup. I’d say buy it

I usually purchase Best Buy's GSP for high ticket items or those that I feel will have a higher probability of breaking down either during the manufacturer's warranty period or beyond but within the coverage period of Best Buy's GSP. It has never disappointed me - coverage is great and it usually involves either an exact (or equivalent replacement) or store credit (or gift card) for the purchase price of the defective item. I highly recommend this!!!

extra protection is good for accidents bought for her

I am rest assured that by purchasing this service that I can rely on Geek Squad service to help me with any issues that I might encounter with my device. Definitely recommend anyone who is purchasing an electronic device to get your Geek squad service so you can rest easy should you have any problems.

I use geek squad so I know my expensive devices are covered in case of an accident

Great price for refurbished! Awesome deal and worked very well in the past year since I purchased it! It was a gift for my dad and he's been enjoying it ever since. Fast processing and no issues.

I am so glad I got the Geek Squad Protection. I was at my sister's house in South Carolina for several weeks. I had work to do while I was there. My outlook went out during a very crucial time and I had to call the Geek Squad to handle it remotely. All I had to do was leave my computer on and they accessed it and found the problem. They called me when they were finished and updated me as to the problem.

No questions ever asked. Explained the issues and replaces, repairs some times there on the spot or in a matter of days. This insurance is the top reason why I will contine to purchase most of my devices from Best Buy and add insurance for the safety and ease of mind. This is definitely a stress saver when buying electronics and or devices for young humans ;)

My son downloads games all the time and so far all the games he downloaded he plays it everyday on his pc!! Whatever needs fixing they help u right away in a timely manner!

I didn't realize how much I needed it until the Bluetooth adapter went out. Not only did they fix that issue, they completely fixed the entire computer when FedEx damaged it during transport. It feels good to not have to worry about anything.

ggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggoodggood

[Employee of bestbuy] Great service. I know it'll be helpful if somethings happens to my computer

I installed windows 11 on a computer that m...soft said was compatible with. Big mistake!!!!!! The Windows 11 slowed the computer so much. Waiting for windows to open or search a file became a frustrating daunting task. Wife and I nearly both lost our sanity. We dropped of the PC with the geek squad on Friday. Picked it up on Sunday. It's been bliss ever since!

Great to have i would recommend getting this item for sure

[Employee of bestbuy] Perfect for someone that wants a gaming PC and knows nothing about building one. This is my first gaming PC and it was easy to set up and make adjustments. nice style to it too. Fast boot up and a lot of storage and like that it is a SSD. I can run graphics on high/ultra with no lag

I have not had to use Geek Squad but it's good to know they are available.

Love the protection plans for my investment, knowing if something is wrong it will be replaced