Customer Ratings & Reviews

I spilled coffee on my laptop. I was panicked when I was not able to get any kind of a response from it. You can only imagine my relief when I took the laptop to the Geek squad and they provided me with a new computer. As it was, I ended up with an all-in-one fantastic computer that I love.

I have had Geek Squad for my computer and printer for many years. They go in remotely and I don't have to drag them to the store. I am 85yrs. and that means a lot to me. They are always prompt and courteous and get things fixed. Sometimes they have to come to the house I don't know what I would do without this protection

Great computer for the price. The graphics are amazing and I could not be happier with the speed and memory.

This I absolutely love.... l love having the extra protection plan so when I bring my computer in to be fixed, the protection plan covers everything from soup to nuts it is awesome..... if you do not have someone to who is knowledgeable in computers, the Geek Squad is the next best thing to have.....

I need to repair my PC. Glad I got this protection plan. I walked into my local BestBuy, talked to one of the Geek Squad associates, and they helped me and sent my PC to repair. I ended up replacing my PC, and Geek Squad staff promptly provided me with the store credits.

Yes I bought when you buy expensive computer you need the back up care that this warranty gives you the peace of mind found out hard way when first bought another computer broke 2 days after warranty and the company wanted to charge me thousands to potentially fix no more issues like that

Make sure you get this cause it helped me when I had to send it off to get worked on

Was awesome!! Helped out tremendously when I got my pc shipped and it had a damaged graphics card, helped recommend a different pc with the same specs!

It’s just the best because it’s the price you pay to get a good AlienWare computer

Glad that almost anything and everything that could happen is covered under the geek squad protection:)

Geek Squad service is something I recommend. Although I am a veteran IT consultant (large scale data centers), unexpected / unexplained things can happen with PCs. It's a conundrum. Don't buy coverage and things go wrong. Buy coverage and have piece of mind.

It's feel a relief knowing that you are protected from virus

Great piece of mind for the value...definitely worth it.

Haven't used the geek squad service yet but they were very informative on what i was getting and what was covered.

I’m fixing to use this for the computer we bought. Must have with kids.

Having this has been beneficial, they were there when i freaked out about something i thought was wrong, but turns out i just forget to do something. (Skipped a step at setup)

Great customer service, never had an issue with the any employee through geek squad glad I made the extra purchase to make sure my PC was guaranteed for the 3 years

I have had this processor for over a year and it has worked great! Works really well for school work, and for download speed is excellent. I only wish I was able to upgrade to Windows 11, but it does not carry the all the specifications for it.... Refurbished, great deal, great buy!

If i need it i have it,good piece of mind. I like the fact that its a option because i am a beginner to the pc world

I always purchase the accidental Geek Squad protection plans for all my electronic , I have had to use it and it is as easy to same day going to the store , go to customer service , get approval and pick up a new item.