Customer Ratings & Reviews

I highly recommend for everyone to buy a warranty protection plan when it is necessary. I highly recommend in some cases to purchase a warranty protection plan for certain products. Best Buy is a company that I hope never go out of business.

Excellent, i havent had to use geek squad yet, if his PC messes up again i will call them

I took my old computer to the Geek Squad desk. He looked at it and suggested I take a look at the newer computers. He's the one that said Best Buy had financing and I didn't know that.

THE AGENTS MOUNTED MY TV ALONG WITH ALL MY OTHER ACCESSORIES. GREAT JOB. VERY CLEAN AND PROFESSIONAL

I have had someone try to scam me through an email and Geek Squad took care of removing anything they had on my computer and cleaned up my computer. I realized it was a scam in time and Geek Squad saved me.

excellent customer service and answered questions and suggestions.

Very smart and sleek appearance. Clean interface, and easy to use. I've experienced some speaker issues, like muddled sound when changing inputs. Power off and back on has resolved it both times, but just an honest review.

geek squad, is overrated, stand in line, forever. if they take the unit in for repair takes a week or more to get it back.

These are about the warranties ever. Customer service always willing to help you with your problems and if an item can’t be repaired they will replace it. I recommend always getting a warranty on anything hi- tech from Best Buy!

Have not had to use it yet . . . thank goodness. My computer is only two weeks old.

I have yet to use the geek squad but I’ve heard of good things

I haven’t had to use. Hopefully I won’t have to! But plans have paid out in past. Worth having. Security!

The protection plan is great but the repair they give it 4-6 weeks so be prepared to be without whatever your repair is. The update on the repair needs improvements I had to reach out often after 3 weeks. If they can fix those issues I would give 5 stars

I will never understand why people take a chance hoping that an expensive purchase will out live malfunctions or mishaps. This warranty not only covers my sons gaming pc completely but it gives me peace over the next three years.

Very good computer protection. I only purchased for 1 year. I think it’s enough for what I need it for.

Great backup when needed for anything technical and help get you going again

Helps if we have difficulties in the first 2 years. Worth the cost.

The Protection plan is a must have for anything. Geek squad was amazing looking for a solution for me after my dog hit a cup of water on my computer.

Its good to have a warranty but best buy neglects to tell you that HP office a better warranty with in home service for 1/3 of the price. With geek squad you have to take it in

They checked out the Open Box PC for free already. But this is needed incase anything happens!