Customer Ratings & Reviews

Bought HP Omen Gaming Desktop Dec 28th. It has been used less than 20 times. Purchased 200/300 warranty. Best Buy Plus Member (former now). Just dropped off computer due to operating/software issue according to Geek Squad. You would think they and Best Buy would fix my barely used, 3 month old 1,300 computer. NOPE. Manager made me purchase a yearly membership or pay $250. So...this million dollar company just had me return a $700 unopened laptop and will now lose my business on our kitchen remodeling. Best Buy just lost a customer and 6-7,000 thousand dollars. Congrats. -Just reposted this review on Yelp, Google wt

Geek plan Great purchase. Great value for the money. Would recommend this purchase and would buy it again.

When making a big purchase, always buy protection!! Accidents can happen!!

Well worth the money to have coverage for expensive items. I had to use it and it work out well.

really love having the protection and not having to worry about wht i am going to do if something happens

This is one of the best service protections we have had for any equipment of devices. You get your money back in spades

So far I haven’t had to use it. Better to have it and not need it than need it and not have it.

Computer is the best upgraded from a old hp my uploading is much easier now

I never leave the store without purchase this warranty. It's been a piece of mind protecting my devices .

Great conditions perfect handling thank you best buy like always the best tech store

Best Buy stood behind our computer 100%!! Would buy from them again!!!

Worth it for peace of mind. I like the fact that they offer you various plans.

Every time I've had to use their plan they always honer their warranty.. no questions ask, either replace or store credit..

Had to use this service a few times because my sons gaming computer had a few issues. I never had a problem with them.

Geek Squad agents were very knowledgeable & friendly! The agents worked together as a team!

Very good, protects your electronic when your equipment is damaged.

We haven't needed to use our Geek Squad protection yet, but it is nice to know that it is available if we need it!

have not used it yet and hope I don't need to use it for 2 yr plan as my new hp is working great

Would highly recommend paying for this service. Have not had to use yet, but glad we paid for the security.

Best decision is always protecting your device from accidents!