Customer Ratings & Reviews

I most always purchase the Geek Squad Protection. They have always been very helpful.

This is probably a good investment. I've had several broken laptops that had I purchased an extended warranty would have likey been repaired in less than a week. However, skipping out on a warranty meant that I had to order replacement parts and do my own labor. I can fix a computer fast but ordering the correct replacement parts can take time. A warranty allows you to just drop off your device and pick it up much faster. You live and learn.

Pretty nice. I always go to best buy anytime i want to get something nice. Im very loyal to best buy bc never disappoints!

This is a must especially when you have a special needs child that don’t know what he’s up to Unexpected drops and curious to see if the tablet can swim lol purchase this always

This is a great tablet for the price. More bang for your buck over iPad. The fact that it comes with the pen is stellar! Bright screen and good battery life along with a light weight should put this device at the top of your list if you're shopping for a tablet. Performance is good as I never saw any lag. I mostly use it for reading, watching movies or TV while on the treadmill, quick internet lookups and note-taking at work.

I’ve never been disappointed with the squad! If I need help, I get it.

Placed no bubble's! Tech was quick and friendly the only down fall was the wait for service.

But this has a birthday present for my one year-old granddaughter her tablet and it’s a definite must

I can't believe what a savior the protection plan was to my purchase. I bought the Surface Pro 4 and luckily I added the protection plan. A week after I bought the surface (before my case came through the mail), I dropped it and the entire screen was cracked. FORTUNATELY, I added the protection plan. They were able to give me a complete new Surface. I did lose my protection plan (in other words the $150 i spent on the plan was used, so I had to pay another $120 to get another protection plan. It's still totally worth it. Accidents happen all the time.

Best plan, very worth having, would recommend to anyone who’s buying a new product

The Geek Squad is a tremendous benefit from Best Buy. They set up and transferred information on all of our devices (computer, tablet, etc.). They are a great tool as well if you have any software, set up, virus, general operation issues, and general questions. Available via in store, phone, or computer chat they have been a tremendous help and resource.

Very knowledgeable and professional Guys were on time

Thank you, I love the services. I will always use the services.

Geeksquad makes this easy. You can get protected for 2 years. It isn't too expensive.

I never had to use this but I’m sure I would have needed it if I DIDN’T buy it!

Best service ever!!! I can’t say enough about them! I will always use the Geek Squad Service. They always fix things or replace with such great help and kindness.

Good support for any technical or tab issues, better to have protection

Keep the Best Buy protection on all your purchases that you cannot afford to readily go out and spend that money to replace. The best hassle free and easiest protection plan hands down. We have had several products fail and Best Buy is always there to fix, replace or provide a refund if they no longer carry that product (minus the protection plan coverage of course). So definitely would recommend. Super easy.

I love the fact that they are so accessible and knowledgeable. They have helped me numerous times when I needed assistance.

Always gleefully glad to have this (always buy with each laptop/tablet purchase). HOWEVER, I purchased 3-year plan for my *prior* Surface Pro 7, had it for 2 days & cracked the screen. This plan meant I got brand new replacement. BUT had to buy yet another 3-yr plan (and another $280) for the new replacement. So I wound up paying for TWO of these plans or $560 within a few days! Would loved to have carried the old plan over to cover new replacement.