Customer Ratings & Reviews

so i went to best buy and bought a tablet because i am having health issues and wanted it so when i am in the hospital i would be in touch with friends. so the salesman says if you buy insurance you will be covered. i asked him if i cracked the screen if it will be covered and he said yes. well a few months go by and i was helping a homeless man with some cash and the tablet fell out of my pocket and the screen was cracked. so i tried to exchange it for a new one and the guy got his boss and she looks at my receipt and says yes he's insured! then she left the building for lunch and the guy totally did a 180 on me and refused to exchange it and was a total assshoollee. so i was looking over the receipt and it says i bought insurance from another company and he did not inform me i had a choice or that i was buying. they have 2 insurances, best buy insurance or geek squad insurance. they sold me geek squad. well so it has been weeks now and when i contact geek squad they tell me it's not their problem and gave me best buy's phone number but in the computer it says geek squad so they refuse to deal with it and they wont look into it.

Always best to buy protection plan. Especially for children. Covers all accidents.

It's always good to have because you never know when you need it

The agent showed us all the features and was great while explaining it to us and all the parts to connectors.

Did not need to use this but it seems like a nice add on

Geek Squad Protection is Great. It is worth the peace of mind.

So happy I got this. Dropped it and had to get it replaced.

So glad it covers water and screen damage. Which both seem to be a issue for my 9 year old.

I have only used Geek Squad protection once and it was easy to use.

The agents are very professional. Excellent customer service.

The geek service is very excellent they help their customers

Excellent, very nice recomendó this to a friend and famili

I had to return the item so I never used the protection plan.

No matter the product being purchased, it is always a great move to add this protection.

What would we do if we did not have the Geeks! We need them!

Not sure how great this is yet. I haven’t had to use it.

The place is great its just that they need to start fixing phones there. Is sucks and it's frustrating but over all it's the best

Definitely worth it if you're buying a tablet for a kid.

Invest in your investments. Have great support always

Great guarantee. Had no problems with it. I recommend it.