Customer Ratings & Reviews

My grandbaby accidentally dropped her tablet and the screen cracked. Using the accidental coverage was simple. I took the tablet to the store and it was exchanged without any hassle. Thank you best buy!!!

I will purchase this item again as it provides good service.

I've always had good experiences with the geek squad!

Excellent and quick service. Great communication on updates to services via email, messaging and in person.

It is an excellent service, the people that work there are very nice and help me quickly to resolve the problem.

Geek Squad is Bomb! They get the job done no problems.

Geek Squad is Bomb! They get the job done no problems.

Accidental Protection Plan came in handy when a spring on the stand popped on my Surface Pro 7. Easy process - whole process online, returned quickly. Recommended.

Great for those accidental drops by my busy son, always on the go, and sometimes a little clumsy.

The agent was wonderful about adding this to my purchase such a great ideal

The Geek squad set up my tablet with all my newspapers I wanted to read showed me how to make my characters arger so I couod read without any problem I had eye problems

This tablet is good for the price i got it for the kids and it works as expected

Geek Squad promised me that they will fix any aesthetic or internal damage on my 2 year olds Children’s Amazon Fire Tablet! That device sure will need warranty!!!

Geek service was fast and easy it was super easy to make a appointment online i didnt have to wait long and the team member was very knowledgeable

Accident protection plan with Geek Squad is absolutely hassle free. Initially, it seems like an added cost while purchasing a plan but in case of damage they have replaced the item with a same new product. Its worth the spend.

We purchased the warranty to cover an out-of-box DSL camera, because we were concerned that the standard (90 day?) warranty might not be long enough for any problems to show up. Glad we did...the camera started acting up at the 6-month mark. I would rate 5 stars but I feel the warranty price per year is too expensive, and there should be a (reduced-rate) 3-year or 5-year option.

The warranties are inexpensive and give great peace of mind. If you’ve ever had to use one ( I have) you know there’s no hassle. Just great service!

I'm pretty careful with my devices and haven't had to actually use this protection plan yet but I feel better knowing that I have it and I've heard good things from people who have used theirs.

I purchased a two year warranty for my son’s tablet. I was told that if anything happens to it (ex: my son breaks it), all I have to do is bring it in and they will either fix it or replace it. I rated it 3 stars because I haven’t needed to use this service, yet. If there comes a time that I will need to use it, and if the issue is covered and there’s no problem replacing or fixing it, then I will re-rate it.

Geek squad gave me information i knew nothing about. Now i know what there their for