Customer Ratings & Reviews

Thanks goodness i got this for my daughters amazon tablet, shes two years old but you just never know what could happen.

These guys have great service and support to address any issues.

Good product and good quality product love it so much

THIS Tv IS AWESOME............ANOTHER HOME RUN FROM SMSUNG.

Geek squad enough said Been with geek squad a long time they do an excellent job they’ve Have come by the house set up my printer with my laptops put protection on my laptops outstanding group of folks

I have bought protection plans on all of my Best Buy products products. And I love having the extra padding of protection do not have to worry about if or when it breaks.

I haven’t had to use it yet. I’m glad to know it’s there just in case. This is a gift to my granddaughter, she’s not real careful with her things. I’m happy it was so reasonably priced.

Always great service with the squad! Very grateful for the service.

A great decision is to get the extra Geek Protection with your product, especially if it is a computer or tablet, to ensure safety and overall protection from risk factors. I highly recommend it for the price and cost benefit.

It is comfortinmg to know that if I have a problem or question, there is someone to helpme.

It will be nice having this protection plan just in case of an accident or so thing else happens so that I'm covered for a while two years.

I bought my grandson a tablet and they asked me if I wanted to have protection and at first I said no but the guy went over everything and I was like yes let me get that extra coverage.

The team members were so friendly and informative.

I am so glad to have purchased the 2yeR warranty, my grandson loves his tablet and I have ease of mind that if anything should happen BestBuy will honor it no questions asked.

I will never, ever buy another electronic device without this protection plan. Hands down the best. Especially since having children. I made the mistake ONE single time and paid the price. Worth every single penny and then some.

I have used them in the past and they are so helpful. I haven't needed it for this purchase but I love the security I feel just having it if there ever is a problem.

Have not had to use this service yet.but glad i have it just incase.

I love the Geek Squad service. I buy it on most all items I buy at Best Buy and am never disappointed. Because I have Total Tech, I got a discount on this so that made it even better!

I purchased an AMAZON Kindle Fire HD for my wife for Mother's Day. I bought the extra 1 year Protection Plan. Last week, that Kindle started refusing to take a charge. After trying several power cords and connecting the charger to another electronic item to make sure the transformer was not the problem, I took it to where I had purchased it, I.E. my local Best Buy. This Kindle was less than 1 month old. When I purchased it, I also bought the 1 year Protection Plan. The Geek Squad people there were very helpful, and soon determined the female charging plug on the Kindle was broken loose or had somehow malfunctioned. As I had researched this problem on the Net prior to bringing it back to Best Buy, and finding out it was a factory defect that had since been addressed by the manufacturer, this was no surprise. They offered to exchange it for another new Kindle of the same model and configuration. I agreed and this was done. They were generating the transaction slips when I was asked how did I intend to pay the charges. Somewhat taken aback, I asked "What charges?". I was told the maintenance plan I had purchased (1 month ago) was now null and void, and another new plan would have to be purchased ($29.95/1 year) if I wanted coverage on the replacement Kindle. This was a surprise as I did not note the unit's Serial Number on the transaction Slip for the warranty coverage that would indicate the coverage was for a particular unit. I have a small business. I understand how warranties work (and don't work). But, since this was a unit I was receiving to replace a defective brand new unit, wouldn't the reminder of the 1 year service plan I had purchased on the first (defective) Kindle transfer to the new one? I understand it is a service contract. It is to facilitate repairs on a Kindle. I would assume these repairs would be made necessary by damage while in regular service, not an inherent defect that was present when I purchased the Kindle new. In experience I have had in the past, if a unit proves defective straight from the factory, and the OEM Manufacturer provides a new, unused replacement, (usually at no cost to the Retailer (I.E., Best Buy) ) the remainder of the Service Agreement and other maintenance agreements would transfer to the (new and unused) replacement unit minus, of course, the time already elapsed on that service agreement covering the original unit. Charging for the time used (1 month) on the original unit is fair and proper, and I have no issue if this was done. The replacement of the Kindle was something I would expect any ethical business to do, since the defect (according to what I learned), was a design issue present in the unit when it was sold. I reasoned this "Protection Plan" was for a device in my custody purchased by me that fit this nomenclature, not just the specific Serial-Numbered Kindle. I paid for another year's "Protection",however that might be defined by your corporate legal team, but the satisfaction I had by the willingness of your helpful store employees in resolving this issue was somewhat tempered by the imposition of the additional "Protection Plan" charge.

This came in great. I had to replace a tablet because my grandson dropped it and they replaced it with not even a second thought! I love the Geek Squad protection for all my electronics!