Customer Ratings & Reviews

I never had to use this, but I was glad I got it for the peace of mind. I would say its a good deal depending on what you are getting it for.

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

Easy to add to product and nice to be able to track through the website.

We always make the investment in protection for our new products. It is smart for everyone to do so and we highly recommend Best Buy's protection plans for their ease of use.

i’m very happy with my device :) !!! very good customer service!

This was just a protection plan that we didn't even need to use

Definitely always get there protection. It's so worth it. They will replace if needed without any problems. Definitely get for all electronics.

I have protection on my tablet and laptop. I brought my tablet in for a hard reset, and the guy even didn't try or ask for information about the tablet. I had better experience with my laptop ( they sent it out for repair), the total cost of repair would've been comparable to purchasing a new similar laptop.

Though this has not been a easy process, best buy has can supportive

I got this for my nephew tablet to protect the screen, and still in good condition.

The Geek Squad has helped me many times & is well worth the cost. The agent that set up my Samsung SE Tablet was very helpful & patient with me as I am not a hi tech person.

Support is available to answer any questions. Haven’t had the need to replace the tablet yet but they’re available to answer any questions.

They are trained & skilled to always get the job done efficiently

Very satisfied with the protection plan offered by Best Buy. Accidentally broke my tablet and got a new one no questions asked. Also offered my money back if item was not in stock.

There has been a few occastions I have an accident and needed an expert to fix my computer. This plan is an smart buy to cover accidents and saves money in the long run. Highly recommended.

I highly recommend their service. They are helpful

Good thing to have if purchased for a child. I bought this to go with the fire tablet.

Can't go wrong for two years for the price. You never know and it save money in the long run. No hassles either. You can now trade up even.

Expensive, but the peace of mind definitely helps.

I like Geek Squad because they don't nickel and dime you when you have a problem with something and they fix the problem fast.