Customer Ratings & Reviews

This is one of the best experiences I have had, thank you.

I am happy now that it's all over but I was not happy with Geek Squad. My brand new laptop that was still under warranty got a virus and Geek Squad could not fix it. I had taken it 4 times to have it fixed and they could not get it fixed. On the 5th trip I asked for a replacement (rightfully so under the warranty guidelines) and they would not do it. I had to get ugly. Finally, the store manager, Justin at the Hoover, Alabama location handled the situation for me. He was great! He transferred all of my stuff to my new laptop at no charge to me. He did the right thing since I had paid so much for the warranty! Very thankful for him.

Good value for the peace of mind that the Accidental Protection plan offers. I don't have to worry if something accidentally happens that damages my Surface Go 2 device. I bought the plan after the device arrived so had to bring the device to a store to have its condition confirmed before I was able to add the plan. It would have been helpful to have a note during the online device purchase process specifying that there would not be an option to add the protection plan online after the device is delivered. I've used Geek Squad services over several years for other items - excellent resource.

This might be the best warranty in all warranties its awesome

Always always get the protection plan its a must for our group of kids

The customer service is awesome they help u and go over and beyond for you

Perfect Gift. Best Buy has an excellent selection of Tablets and accessories.

Greattttttt loved it i recommended will buy again.

Always need some one that knows his/her stuf......

The geek squad is dependable, efficient and professional.

I Bought This Tablet ForY GradsoFor Christmas Gift

This was a perfect gift to add onto my tablet purchase. Great safety net.

Been an excellent laptop! I have used this in college for the last 2 years. It has done everything I've needed and more!

This protection was much cheaper than replacing the Kindle.

Always good to have protection on your items if it breaks or messes up

Excellent coverage dont forget to add it . It really works

Great battery life, even when reading every day. Only charge maybe once a month.

I bought the 3year plan at 59.99 .Thank goodness I did! Because if I had not I would have been out of 164.00 dls!! Lesson learned I will always purchase insurance!!!

Always have a good experience with Geek Squad!!!...on time polite and get the job done...if I had to pay for service...I wouldn't mind spending it on the

They always helpful and give friendly care of customer service