Customer Ratings & Reviews

I purchased a Microsoft Surface Pro 4 in January 2017 with a Geek Squad Protect and Support Plus plan in Texas. Yesterday, I took the device to Best Buy in Port Richey, FL because the screen constantly vibrated. The Geek Squad technician quickly diagnosed the problem, determined that the item was not repairable, and gave me a gift card for the amount of my original purchase. I would definitely recommend the purchase of a Protect and Support plan. It saved me. I was able to go home with the perfect 2 in 1 laptop with another Protect and Support Plus plan.

So far so good, I have used this before and they were patient, attentive, and solved my issues. I had gotten a virus on my computer and took care of it.

We purchased an add 2 yr warranty for the computers. However when we toom wife's 2 ur old computer to be cleaned-we have had NOTHING but problems w the computer. It was dropped-noone told us. Battery damage & replaced BUT was not keeping charged...after 3-4x taking it back..the WHOLE OS was checked & wiped cleaned. Every thing was lost & even the flash drive we purchased was lost. We are not happy w the service that has been provided ti my wife's computer. We are hoping that there is NO OTHER damage to comp & if so we will continue to complain & a new comp will be demanded.

I almost always get warranty or protection plan, just like car insurance you just never know what can happen.

LOVE IT THE PRICE WAS NICE , FITS MY NEEDS, I WOULD RECCOMEND ...NICE VIDEO

I recommend to buy the protection, In case of any accidents or anything I know it will come in handy. It is for 3 years, you never know what could happen plus your computer or tablet is an investment just like a phone when you buy a phone case, this is just like that to have your assets protected in case of anything. They will help you with any problem.

Its always good to have membership.It’s worth it just in case if something happen to your electronics.

Wonderful service, my Best Buy Sales Professional guided me through the process efficiently.

The agent help choosing the best option. We told him what we want and he showed us what we wanted.

Bought this fory kids tablet and it's a great investment. Both my kids are not careful with their devices sometimes and things happen. With this service we get peace of mind that it can be corrected in a timely manner.

As always on a decently priced item this is a great added feature that provides ease of mind if anything were to go wrong.

I always trust geek squad, they help with no hesitation!

Most amazin purchase ever will definitely recommend to everyone

I recommend you purchasing the extended warranty. Best Buy/Geek Squad have the best customer service and help get any situation you hve with your tablet taken care of immediately. I will always buy from them and make sure to purchase that 2yr warranty.

I used to be a person who thought buying the protection plans or as some call it the "extended warranty" was an absolute waste of time. That isn't the case with Best Buy, they cover more and make it a walk in the park to exchange or repair. I ALWAYS get the warranties on electronics now. Companies don't make durable products like they used to and that's ok because they are trying to make everything convenient and I feel like its at the cost of longevity.

They are always very helpful and kind. I don’t think I’ve ever had a back experience. I think I broke an old phone and they were able to fix it no problem and fast, too

it cost me 120 + tax and 40 for geek squad 1 year that really is not so good because well it already comes with a 1 year manufacturer, 40 is steep considering 1 year and so much for that- should be like 3 year, so Best Buy... I always get a fair deal w/bb geek but I had 1 weird 1 where my phone had a problem and (long time ago) i had a 2 year i went there and they told me it wasn't through geek squad but through boast even though they pointed out to me that it indeed say geek on the receipt. All the memories of that one or vague but I was let down. And just the same way on a vinyl player at wal-mart the same way. Those two times were terrible but I doubt that will happen to you. I recommend though unlike me take your proof and call the upper powers because they do listen though. i give them a 4 stars for this product price. But geek squad is usually always 5

The two year protection really helped out with my child’s tablet when he accidentally broke it. It got repaired to be as good as new.

Honestly forgot that i even bought this. Hopefully this will be helpful incase the 3 year old decides to bathe the device. ❤️

Haven’t needed it yet. But always easy to use when needed