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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4487 reviews

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  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 213 Showing 4,241-4,260 of 4,487 reviews
  • Rated 2 out of 5 stars

    Almost not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dealt with many protection plans but this one if you use it and they replace your product they tell you that you have to purchase a new one to cover the new product even though you paid for a year and used it say the first 2 months Best Buy does not want to transfer the remaking plan over.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your Geek Squad Protection plan experience. I apologize for any disappointment with your plan, as I understand coverage is designed to protect the item the plan was purchased with. In cases where the item is replaced, the plan is considered fulfilled as described at http://geeksquad.com/termsconditions. For any questions around your plan, please call our team at 1-800 GEEKSQUAD (1-800-433-5778).

  • Rated 3 out of 5 stars

    Got if for peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what it was supposed to . Pretty straight forward.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to use this yet but I do know that geek squad is good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not computer savvy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had to call 4 times. Each time I was guided through and problem fixed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its just a 2 year protection that I will probably never use so no big deal here.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not spall of the perks of having Geek Squad? I have not used them yet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Non applicable at this time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used the service but I am sure it will be fine when I need it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Averaged sale teem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ask a question about a product. And I felt I was not smart minded about it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dag2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I haven’t had to use it I brought my 9 year old a tablet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Awaiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use the warranty plan therefore, indifferent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Siempre que he ido me Han brindado su Ayuda con lo que pueden.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really could not answer my questions and melt refer back to help desk

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave two starts for this because I had purchased the service for my surface go bundle which came with the keyboard and the keyboard got damaged. I went in to use my protection and was told my keyboard was covered and had to buy a new one. Highly upset and disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Greek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know what this is or why they do for real lol.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bookie09

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I buy something I always buy a warranty frombgeek squad because everything now days break.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta have it so i got it and hope i don’t need it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hope it's worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use. Hopefully it's worth the money.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 yr Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, but it depends on the Device you are purchasing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I had to use the phone insurance thru best buy :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this is for the phone, I did not like it. Once you use it it is done. You do not have the warranty any longer. I had to use within months. I paid for two years and only got one use. WASTED MONEY. Confusing to get help. Wish I would have gone with AT n T month by month.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek protect 2 yr plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it, but it was rather pricey. Hopefully it will be worth it , if we ever need it

    No, I would not recommend this to a friend