Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4487 reviews
(4,487 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
My 2 yr geek squad order was cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not request the 2 yr geek squad be cancelled. I still want this service on my new Samsung Tab S3. Please contact me as soon as possible and assist me so that my new Samsung Tab S3 is protected.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Margarita – Congratulations on your new tablet purchase. I’m sorry to hear that your Geek Squad Protection plan was canceled. Please give us a call at 1-888-BESTBUY (1-888-237-8289) or bring the tablet in to your local Best Buy store to see if we can add that plan back on for you.
Rated 1 out of 5 stars
Do not buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy from Best Buy ……………………………………………………………….
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Why waste money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refuse to help after fire even with fire report why did I spend all this extra money my babies lost everything and none would leven try to help sad very sad
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
My tablet didn't get fixed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its pointless to buy guarantee for 3yrs. And then when its time to used it all they say is "buy a new device" I didn't pay $100+ just for that... ughh
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
IT Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad was NEVER used. Waste of an up sell....I'm a Systems Engineer, no need for outside support. Cost should have been deducted from overall cost of system.
This review is from 2-Year Geek Squad Protect & Support Plus
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever two months without a device for nothing
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good to have type of item, not sure if I'll ever need it.
This review is from 2-Year Geek Squad Protect & Support Plus
I would recommend this to a friendRated 2 out of 5 stars
To much run around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to bring in my son's tablet for exchage/repair.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ferny – I order to repair or exchange a tablet under a Geek Squad Protection Plan, we would need to get hands on it. To make sure your visit to the store is a quick as possible, please call us at 1-800-GEEKSQUAD (1-800-433-5778) or swing by www.geeksquad.com/schedule to set up a reservation to visit, so we can be sure to have an Agent available for you.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it. But 1 star due to a previous experience I had with Geek Squad. I know if I need any help from them they will not be helping me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t! Wasted of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! They will charge misc tidal fee’s without your consent. I still haven’t received any refunds! I WANT MY MONEY BACK!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Deceptive of Best Buy Sales
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't tell me that insurance on a product is "no questions asked" and then not disclose additional fees to be paid upon using Geek Squad. That is super deceptive.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I'm sorry for that confusion and misunderstanding. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is unskilled and not able to provide warranty service for Samsung. Required to have my cell provider complete what Best Buy could not.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't bother going to the New Port Richey Store.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were not even available to answer questions at this store.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Didn’t replace the table
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So bad customer service!! They didn’t fix my table when I paid my cover for 2 years!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading Geek Squad service plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 yr plan on 6/15/16 and came in on 6/14/18 to address screen flickering, and crackling speaker and was told my plan had expired, had to extend coverage for a year to get it covered. Dissapointed!! Employee was great but hands were tied.
This review is from 2-Year Geek Squad Protect & Support Plus
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Sierra117 – I’m not sure on why that plan would have expired at that point without reviewing the details of the specific plan. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) with your plan information so we can check it out for you.
Rated 1 out of 5 stars
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need it. The product didn't work from day 1
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't want to pay for a year or two protection that I can lose in a few days if something happens. If I pay for a year I expect a year.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Only for physical damage, not an extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read very carefully before purchasing. This is protection is for physical damage only. It does not cover failure of components.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horablr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't want to give me a new tablet even though I had protection plan and received a email for them to replace it they wanted me to pay for differnce
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Bobbie – Under the Terms and Conditions of our Geek Squad Protection Plans, available at www.geeksquad.com/terms, when a product is swapped out, it will be for a comparable product, up to the original purchase price. If a comparable product is now less expensive than your original purchase, you may need to pay the difference if you want to buy something at the same price as your original product. Please call us at 1-800-GEEKSQAUD (1-800-433-5778) if you have any additional questions.
Rated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tablet was very slow and I kept turning off.couldnt get it to operate correctly
This review is from 1-Year Geek Squad Protect & Support Plus
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your tablet didn't work as expected. The great benefit of Geek Squad Protect & Support Plus is that we should be able to help you out with these issues. Please head over to www.geeksquad.com/schedule to set up a reservation to visit us to have this checked out.