Customer Ratings & Reviews

The geek squad answered a hard question I had before I purchased a galaxy s6 lite, a memory card using a exFAT format works when using extremely large files, even when connected to a tv using DEX for videos.

I bought the Geek Squad insurance with my Mom's tablet. It gives her comfort knowing she can call or go and speak in person to a tech for anything!

Really work, answer all time. Excellent when you need with broken product.

Been using warranty from best buy for so long, completely recommend it people!

Its great to know the Geek Squad has our back in case anything happens with the tablet!

Just perfect, they don’t make it hard if they see is not gonna work they just exchange the product Geek squad is just perfect , and very friendly and kind, GREAT INSURANCE

[Employee of bestbuy] Good to know that I can get protection on my items

It was great. My son is 3yrs and he cracked his tablet, we Couldnt turn it on. Since we had the protection plan we got a new tablet. No hassles at all. Easy and we did everything in the store same day.

I love this Microsoft Surface Pro warranty! I just wish it was a 4 year.

I’m glad I didn’t have to use the warranty, but I’m glad it was available

Once again, Geek Squad never disappoints! When my tablet broke! We sent it in to get repaired, it was not repairable so we got a refund towards a new tablet! Awesome service!

Never buy anything without getting Geek Squad Protection. Unlike other protection plans, they really do cover your purchase from day 1 without any problem. The staff is always friendly and straight forward. I really appreciate the many times they have taken care of my kids misshaps! Don't leave the store without it!

great for the kids awesome easy to use come with apps no need to putchase

I always put this plan on any item that cost ove a hundred dollars. I hav had to use this plan before. Best Buy has always been very helpful in any return or exchange that I have had to make.

The geek squad protection service is more than worth it every single time. They've helped me with my last 3 computers and my iPad and they are always great. My issue gets fixed, I don't need to pay for anything even when I needed brand new chargers because mine was ruined, etc. It is so worth it.

Normally I don't have a need to purchase protection and support, but since I am constantly being bombarded with technical questions from family and friends, it's nice to get a package that lasts for about a year and you can have those family and friends contact another professional about any questions or for support. Geek Squad customer service is great and their techs are very knowledgeable.

I had purchased my daughter a amazon fire tablet for Christmas and added the protection plan. Well, the tablet didn’t make it to December 26th. When I finally made it in to the store, it was so easy to turn in and get my replacement. I really thought it was going to be a hassle, but it turned out to be a breeze. I recommend a protection plan especially for kids.

Well haven’t had to really call nd have them fix or repair the fire tablet but I think having the protection for a year for &25 Was good deal can’t go wrong with it I bought it for my 5 year old son so in case he accidentally drops or something happens to it I wont have to worry cuz they will replace or fix it

Its a little expensive but its good to know if you have a problem there somewhere to get help. It would be nice if you didn't have to repurchase it once its used to replace the tablet. It would be nice if you could get it at half off if you have to replace it.

You have to have Geek Squad protection! I have covered all devices I have purchased from here with it. The have always been great at fixing and returning quickly.