Customer Ratings & Reviews

There has been a few occastions I have an accident and needed an expert to fix my computer. This plan is an smart buy to cover accidents and saves money in the long run. Highly recommended.

They’ve always taken care of issues with covered devices... tablets- Great service. Highly recommend.

Its fine but everytime i come in to use my insurance they never have the product

We have not had to use this product yet but it seemed like a good cost for the option of saving my kids tablet. It is a affordable service/coverage.

How can you not buy this when buying a tablet for a child??????????? It only makes sense

If is taking forever to get bac km a tablet that I turned in weeks ago. I'm fairly certain they need to just give me a new one. Not sure what's taking so long. Oh, and they were very rude about the appointment times they do now. They schedule blocks of time which are 20 minutes long. I assumed that was my window to come and drop it off. No, they want you to come at te beginning of that time frame. I was a little late and live over 30 minutes away. When I arrived, the kid told me I had to reschedule. He was literally standing there doing nothing. Very annoying and rude. I would still recommend getting a warranty, though. Best Buy typically has a great policy.

You will need protection on any device or item that can break. I've used Geek Squad for years and had one issue that was quickly resolved.

I like the fact that I purchase my tablet a week ago and best buy let me come back to put on the protection that was good because I didn't have the money at the time to add it on.

I cracked my screen, and I sent it out via geek squad since I had the protection plan. A few weeks later they were able to replace my tablet

Love this. I forgot I had purchased this and lucky I came across it. Still had broken tablet and got all my money back on gift card.

Geek squad is always there to help! Especially in a time like this, being stuck at home and getting help over the phone from an expert is awesome!

Happy that Best Buy offers extended protection for my technology so don't have to be worried about kids using it.

We have had to bring back my daughter tablet be/c it turned off and would not turn back on and they gave us another one without any problems.

This protection plan is very important along with our purchases in the event any of our devices have any issues

Geek squad has been great for me. I had a Fitbit go bad before manufacturer warranty went out and the process was very easy to get it replaced. Much better than dealing with manufacturer.

the agents replaced the screen on my tablet. they also notified me of every step they took to be able to replace the screen.

my nephew is very happy since he has his table was one. good decision to buy it

they replaced my Granddaughters tablet, when they were unable to fix it, worth the price given the price of a nice tablet these days

Got a protection plan an if any problem arises with any of my devices or gaming geek squad no what it take to get your item's right back running.

Got this for my baby girl and she loves it so far…