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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1321 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,321 reviews
  • Rated 5 out of 5 stars

    Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent used this yet, and hope that I dont need to. But it is reassuring that I have it in place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son dropped his camera from 3 story building while filming.. And it was replaced!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good thing we had this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our GoPro on an iffy tripod taking pictures in the Utah desert when a gust of wind blew it over and cracked the display glass. We were in and out of a Best Buy within 10 minutes with a brand new camera!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Nifty and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t complain tbh they get it done in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like buying in the store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helpful people, i recommend buying in store, maybe just me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan for GoPros and recorders.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this protection plan and usually get it with any recorders and cameras - but especially GoPro Cameras. It's best for that. I also recommend getting the 4 year plan too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your stuff :)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth spending a little extra to have the protection when and if you need it. We have had positive experiences in the rare occasions we have had to use the protection on items but the service is always good and having this makes it so easy and no stress if something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. This is a helpful protection for the case the digital components stop working as expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad on "EVERY-THANG"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, how do you NOT have a geek squad 2-year protection on any of your devices? Accidents happen and along with Best Buys superior customer service-- you will NOT be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my appliances. They fixed the problems with no stress for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to have it than not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On high-priced electronics I always purchase the protection. I have had good experiences in the past with Geek Squad when it comes to repairs and replacements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 years is a good plan for the money. I would recommend this over the 2 year plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service , very Fast service Iam Happy to return to best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankful for this! Love having someone that can help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GoPro 10 warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to have piece of mind with a warranty that will fix your camera without sending it back to the manufacturer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is why Best Buy is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use this service yet. But may just check in with the geek squad to say hello!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GSP Protect you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having GeekSQUAD protection on your devices from BestBuy gives you more than rest of mind, because when those things accidentally damage from handling you know you have BestBuy to run to for help and assistance. It could be expensive items that you can't afford immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MacBook protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still haven't had to use it so far but if anything happens I prob will

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy personal help me out to choose the most adequate equipment and they suggest to get the protection plan, thank you guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope i won't need it but glad it's there. If you're already paying hundreds on a camera, an extra $50 isn't much.

    I would recommend this to a friend