Customer Ratings & Reviews

First time, and really like it! For our youtuve videos!!!

is not something better than having the opportunity to use your devices with the confidence of having them protected

Bought this for my GOPRO and they did replaced it without any doubts.

Always a good thing to purchase this geek squad they really help

Good to get when buys expensive things. Exchange with no questions asked.

I will never buy a product and not get this protection. The piece of mind knowing Geek Squad is behind me is enough.

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

Very convenient for any fix, fast and professional service.

Buying a camera has a lot of opportunities for it to be damage or technical issues. I dont buy many warranty coverage but I recommend this

You can’t ever go wrong buying a protection for your device!

I recommend getting this accidental warranty. It's worth every penny.

Cool gadget, very handy, easy access, very convenient

Cool gadget, very handy, easy access, very convenient

I thought this was a great idea because the purchase was for my grandson. They have always been friendly when used for other products.

The protection plan is a must have for any kind of action camera and especially one as nice as the Hero 5.

Fully protected. If it breaks they fix or replace it.

Highly recommend the squad for service issues. Always prompt

Great plan, fast and easy process of repair if you break it!!!

Great plan, fast and easy process of repair if you break it!!!

The squad is the best for your purchases that make it available, for you to add to your product purchase.