Customer Ratings & Reviews

I bought my son a Sony AX43A Handycam for his little sports filming business he started. Since the $1000 camera is made out of plastic, I purchased the 2 year Geek Squad accidental drop warranty. Of course he dropped it, and the screen wont turn on. I drove to Best Buy to utilize the warranty with the understanding (from our original sales person) that we could exchange the camera if it gets damaged. Unfortunately, that was not the case and the camera has to be sent back for repairs. What really bothered me about this experience was the fact that they would not send the camera back while I was there, but instead, made me make an appointment to then return the camera. Best Buy needs to refine their warranty program. Some items can be exchanged while others can not. I'm assuming it depends on the manufacturer, but sales staff needs to be better informed. Also, if a customer makes the effort to drive to your store to take care of an issue, dont't force the customer to return another time, especially if it can easily be resolved on the spot. I found this the most fustrsting aspect! I will say that the Geek Squad staff was very friendly and this review is about Best Buy's warranty policy.

This is always a must have at Best Buy, great techs who are always willing to help.

Got this as an extra to my purchase of a GoPro. It can be very useful given the manufacture only gives you one year in most cases

It’s worth getting the accidental protection because you never know what might happen.

It's a great insurance for all your items and agents are helpful

Geek Squad rocks they helped me in a timely manner great service

Haven’t really had to use it but nice to have if needed.

It's so good not to worry when something goes wrong. cheaper to have support than to buy a new product

Had this program for all of my other products that I bought from Best Buy. Had no trouble with this.

We get this all the time with our purchases but yet we have never used it. Sounds like a good deal!

I broke my camera the last day on my trip and they replaced quickly

A must have for all your electronic device,you never know when you gonna need it!!

It always good to have a Geek Squad protection with bestbuy much better than manufacturer warranty

I have had to use the geek squads help on a couple occasions. It was,a painless easy experience.

Great price for the service plan hassle free a must have

We've used the Geek Squad protection plan in the past and it has usually proved a valuable service.

Good and l belive they will take care you when the item broken

Always warranties my products and have used them plenty of times

Haven’t used it yet.................................

Whenever you buy anything you need to protect it. So get this when you get your GoPro