Customer Ratings & Reviews

Haven't had to use it yet but Def worth the money. I travel to some rough locations and it's good to know if I drop or break my camera that I'm covered. Cant go wrong.

I always purchase the 2 year accidental Geek Squad protection. Its peace of mind in case something happens. I have been happy to have it with different purchases.

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

Great investment for my child's camera and its a heaven sent to understand the fall and trips that children do.

This plan is good to have. Best buy is really good with ther service. When you dont feel something not the same, take it inn they will look at it and fix it.

My new favorite item! Super useful and convienient.

Exactly what we were looking for. Works great takes good pictures and affordable

I’m not even sure what item I brought this for. However, I’ve always been very happy with my protection plan purchases.

Hot this just in case my item breaks hopefully it doesnt

Why not get it you never know when you might need it so buy it

4 years of geeksqquad for my sony zv1 sounds like a good purchase.

Good quality. My daughter loves it and family enjoyed cute pictures from Christmas nite

The warranty is well worth the money. It also gives you a free lens cleaning as well. It is a good peace of mind that my expensive camera is covered. Very nice!

Its awesome that I can just walk in and ask them questions or bring in my purchase and have them figure out any complications.

Gotta pay the fiefdom if you want good service on the products at BB.

Gotta pay the fiefdom if you want good service on the products at BB.

Protection ifneeded, expensive cam, so purchased the protection

Good product for the money. It is as I would say, good stuff, you know. Thank you for reading.

An amazing camera BUT it overheats every 30 minutes which is very inconvenient.

My daughter has been asking for I t one of these and Christmas eve I s her b irthday. So we finally purchased