Customer Ratings & Reviews

I think it's a very good idea to get a protection plan on all the devices you get because you never know what could happen

This is a great way to safe guard your purchase from accidental damage and geek squad support comes with it too!

Great service to have with all products that you purchase

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

Screen got scratched and it was covered by this service.

Geek squad is great have been using this service for years and will continue to do so

Geek squad protection plan is a necessity when purchasing high dollar item. It definitely gives you a piece of mind while handling your product. Simple & convenient.

Great gift for my teen age niece has been asking for this .

I appreciate the feature of a yearly service on the camera. And that if I drop it, I don't have to send it back to the factory, but it can be dealt with locally.

I like the looks and feel of this camera. It looks really tough as it says though I did not try to drop it because it weighs a little heavy, I think it will easily have a dent or scratch. But I tried it several times under water by taking a photo and video as well and it was good. It was clear and brightness is okay.

Agents helped me to the most of their ability! Just wished the coverage was as good as when I initially started with geek squad!

Great addition to the nintendo switch I got this for. Having kids you can never be certain what may go wrong with it!

We always get the Geek Squad coverage when we buy new camera gear. A very good policy to have just in case.

THE PROTECTION PLAN MAKES ME FEEL SAFE. HOPE NEVER NEED.

Exactly what we were looking for. Works great takes good pictures and affordable

It was awesome that I could add this to my device so I could be worry free if something was yo happen.

They have really good service they are their when you need them if something goes wrong with your item.

The one year Geek Squad Protection plan gives me more security. However, knowing that I can get my Polaroid camera fixed under warranty for a small fee.

I am very pleased with the Geek Squad protection plan. It has always been convenient, efficient, and worth purchasing to ensure full capability of digital and electronic devices.

I am just grateful for an option for insurance. Also at a great price, yeah just wonderful.