Customer Ratings & Reviews

A good price for knowing that your item is covered

Purchased the 2 year warranty on dual portable dvd players received 2 new ones already because they stopped turning on.

Always good to have protection for your equipment any time

We bought the one year geek squad protection and feel relieved I’m case we would need it.

Ninja products are top of the lone with affordable prices

Bought for cd player. Suppose to cover player even it is accidentally​ Broken

Great protection for something My kids use them every day.

If your buying something and your worried about its durability definitely worth total protection plan from geekquad. It paid for itself and then some on replacement items.

This is the main reason I shop at Best Buy.. Return and exchange policy is fair but going that extra step with the Geek Squad makes it all worthwhile. I never buy anything without it that is worth value. It has saved me thousands of dollars and headaches too.

Omg. I didn’t realize I bought this and feel bad that I can’t give it a fair review. My fault!

Geek Squad is the most awesome protection power a person can have. It give comfort to the fact of knowing that you are protecting your products while enjoying them. Accidents do happen. Functions aren't always perfect. No worries, geek squad is here.

Had hard time downloading virus protection on my laptop.

Definitely worth the money because you can just going to the store and exchange it for the same thing and you don't have to wait the 3 to 6 weeks that you do on some of the other warranties

I bought this since the device was for my son and I was told in the store if he brakes the portable did player the protection would replace it. 15 dollars well spent

I purchased this for a personal DVD player to use in the car. My six year old will be using it and I love not having to worry about her accidentally breaking it.

When I had to return my product and ask for replacement best buy geek squad charged me again another 40 dollars to cover the product. I asked why if I still had 2 years remaining. They said every time you get a replacement after the 1 year product warranty you have to renew your coverage. Not happy about this kind of coverage.

Not sure if it is worth it. The device I purchases (DVD player) I ended up not using often.

I’m assuming that the lack of customer service is because of Covid but getting an appointment is beyond ridiculous. Not only do you have to wait for the appointment but then you have to wait at the store in line for the scheduled appointment. What’s the point if you’re stuck waiting in a line instead of being helped at the scheduled time.

I have not yet needed to use this product and I hope that I do not have to.

But I had one before and they replaced my player right away .