Customer Ratings & Reviews

The Best Buy Geek Squad Protection Plan provides peace of mind with reliable coverage for accidental damage and hardware issues. The service is convenient and responsive when you need help, but can be pricey compared to self-repair options. Worth it if you want hassle-free support and extended protection beyond the standard warranty.

I love geek squad protection plan, great value for piece of mind.

I needed my iPhone 13 Pro battery replaced. The technician did an outstanding job. The battery installation was within the time-frame given. The team is very professional & treat you like family.

So worth it to know I won’t have to replace in case of mechanical failure

I buy all my electronics from Best Buy because of their geek squad suppor

very informative and sevice was excellet very satisfied

Goated protection plan. My items are set for the full 2 years

Protection plan very great to have when purchasing high value items.

Great Service, quality Service!! Willing to help with anything you need!!

Will always get Accidental Geek Squak Protection!!

I haven’t had to use this coverage and I hope I never do! It’s great peace of mind though.

I recommend to get protection for all you electronics

This is an amazing warranty. It covers so much. I love it.

We're a college who purchased a TV online and was sent a TV. This TV came with a crack and when we mounted the TV and turned it on, the crack became apparent. We purchased a 2-year Geek Squad protection plan, and when we had someone come out to look at the TV, they said it wasn't repairable or replaceable. After 4 customer service representative transfers, I was told the same thing. I would like to say the last representative at least told us that we could go to the store to get a refund on the "Protection Plan." We won't buy from Best Buy again, we can't afford to not receive what we pay for. I wish them the best of luck in turning around this policy.

Highly recommend getting the protection plan so if thing malfuction with your devices you are protected for repairs or even a replacement. This avoids you spend extra money out of pocket for costly repairs especially in this day and age with inflation.

I bought these to use on a road trip for my kids. We have a vehicle with second and third row seating. I didn’t know until I opened them and tried to use them in the car, that there is no battery for them, and they both have to be plugged in to be used, but the package only comes with one vehicle power adapter, that is a Y cord to plug both in together. That’s fine if I wanted them in the same row of seats, but I wanted one in the second row and one in the third row. In order to do that, I either have to have cords roped all through my van, or buy a second power adapter (it comes with a home outlet power cord, but my van doesn’t have one, so I need either a power inverter or a second vehicle power cord for my vehicle). You do have to unstrap the Velcro in order to change out the dvd, but that wasn’t too much of a hassle, we just swapped dvds when we stopped or had one of our older kids do it for the younger kids. Overall, it gets the job done.

The best customer service in the returns and exchanges area geek squad department. I came in to drop off my device to get fixed on my way out of town. And the associate took care of the return and exchange in the time it took me to go back out to my vehicle to get the other half of the device I needed to bring into the store. All I did was walk in and walk out, he took care of everything for me! I didn't catch his name that's how fast he was! thank you, thank you, thank you!

Love my Keurig, it's convenient when I wake up and convenient when I'm working long hours pop one of those little KCs in there I'm wired up for my work

The ease of use of this is fantastic. I don’t need to put it in the mail. I don’t need a detailed account of what happened. They either fix it or replace it.

Would never be w/o Geek Squad. Very knowledgeable and helpful. Only problem now seems to be getting answered on the phone! When we call a LOCAL store, we would LIKE to be answered AT THAT LOCAL STORE like we used to be. Get back to the phones the way they used to be please! All I can say is....TOO long on hold; Don't get a call back either.