Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1454 reviews
(1,454 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
Can save you a ton of hassle in the end
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend getting the warranty for anything Best Buy installs.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Review for protection plan?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just writing this so I can get my rewards points haha
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
great warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will always buy a best buy warranty they are totally worth it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Depending on where you live
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impossible to get ahold of a human at least in my experience. Probably easier to just buy another item online where I live than pay the fuel to get to the nearest best buy that does repairs.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Total ripoff and misleading warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Radio died 2 years 3 months later. 2 year Protection plan that was supposed to 'extend' the manufacturers warranty (which is 30 days everything, then 3 years parts) says it's also dead (as of 3 months ago). Total rip off. And possibly the problem is bad installation (loose wires. It's not a fuse, checked that, but can't help but think vibration may have loosened wires, but unable to find out without spending more money.) And I won't be spending it on Geek Squad or BestBuy.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While our Geek Squad is fully equipped to address a variety of issues you may have, there are instances where your local Geek Squad will not have the capability to service your devices in-store. For these reasons, we partner with our Geek Squad Service Center to perform additional services as needed. We appreciate you sharing your feedback with us, and are optimistic your next experience with your local Geek Squad will prove to be more positive than your last.
Rated 2 out of 5 stars
Geek squad is slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been 3 weeks and my speakers are not back. It takes too long to get someone on the phone and when I do I keep getting transfered to other departments.
No, I would not recommend this to a friendRated 1 out of 5 stars
This agreement wasn’t honored
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the extended warranty for a Pioneer car stereo but when it broke, I was told there was no one in my city who could fix it or address the problem because the auto audio technician had been laid off due to the pandemic.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Protection to be used once and repurchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldnt recommend long time protection with best buy. If you pay for two years and you need replacement or fixing they will fix it only once after that you will have to repurchase protection. Just buy for a year less of a price. Save your money. I had gotten coverage for 2 years thinking they will fix it for two years regardless of how many times it messes up.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Boo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never works properly and for the money expend not worthed
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
It’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If what you bought breaks they have to mail it out. I was without my truck radio for almost 2 months when I had to send it out
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad failed horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a kicker amp at Best buy and the sales person talk me into purchasing a 4 year extended warranty. I got home and was reading the manual to my kicker app and it says a free 4 year warranty if I buy a kicker amp kit to go along with it the Best buy sales person had no idea what he was doing or any solid information to help me in any way very disappointed in my experience with Best buy
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us! We totally can understand the disconnect there with the protection. The protection from Kicker and the protection from Geek Squad are two very different things. Our Geek Squad Protection will be able to cover more defects and failures than the manufacturers so that's why it's offered. I hope this helps out a little. If you have any questions or concerns, please let us know and we'll be happy to help you.
Rated 1 out of 5 stars
Screwed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection started out all right when I had an issue it got replaced..I had a subwoofer and it broke but the store said they stopped selling my exact brand of speaker and eventually they wouldn't honor the protection because they had a different kind of sub, same brand..this was 2 years in to a 4 year plan... extremely mad and disappointed they wouldn't even work with me
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
F_ck geek squad !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get them to honor free installation this was a waste of money for me item is still in box i only bought it because installation was supposed to be free its not far from it !
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Had no idea I bought this .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had no idea I bought, guess they just added it on cause they knew I wouldn't notice it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Meh insurance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geeksquad doesn't cover much. Hope it helps if something happens to the product.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy with El Cajon geek Squad customer service not helpful
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item? didn't really need it after all.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Electronic protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stereo installations. Had to pay a lot to have installed by another company as Best Buy could not five any sort of timeline for when stalls would take place. If no installs then they should not be selling the stereo.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.