Customer Ratings & Reviews

Love geeksquad employees are the best thank u best buy

Worth the price! Would recommend to family and friends

Value , quality essay to use the life time is the best

The GEEK SQUAD representatives are fast at taking care of your needs!

Tv wasnt delivered to me damaged love that. I am a sold customer,i will be shopping here more often.

Its been a while since I used geek squad, but then again when I needed them THEY WERE THERE and did a great job. Great service, nice people and quick. Couldn't ask for more!

Amazing game get it while the price is hot folks won't regret it

Not sure how to review a service but in the past it has been good

I definitely bought the geek squad 5 year protection

The color mixing function on my 4 year old Samsung 50" 4K set suddenly went haywire one day when I turned it on. (Way too much red.) I noticed I only had a few weeks left on my 4 year protection plan, and they don't renew them beyond that time. The Geek Squad agent over the phone ordered parts including 2 different circuit boards to have on hand for the service techs on the assigned repair date. They came out & replaced a panel and tested the set, but that panel (or the main screen) failed after a few weeks. I again phoned in, and the telephone representative, after some helpful discussion, referred me to a very friendly, helpful replacement representative, who promptly offered to order me (at NO COST) a closest equivalent 55" model, since the older set was not worth more repair and didn't have a good direct replacement. She gave me a current dollar value, and said I could also choose any set I wished, just paying for any difference in price for any upgrade I chose. When I studied the spec sheets online, I noticed the old one had 4 HDMI inputs (I had 3 connected items) and the new suggested model only had 2 HDMI inputs. I noticed online the same model they suggested was available in a 58" screen size for $80 more, with 3 HDMI inputs. When I called them back and explained my dilemma, the rep checked out the specs, and immediately agreed, again at NO COST (that was a surprise), to upgrade me to the 58" size, and deliver it free, and pick up the old one. I also wished to purchase the maximum 5 year Geek Squad Protection on the new set, for only $89, which the agent agreed on. They handled everything on the phone quickly and even advised me that I had a $10 Rewards credit, and applied it to this purchase. Two days later, the delivery team delivered the new set and took the old one. I could not have asked for better, more friendly and helpful service from all involved. Well done, Best Buy and Geek Squad!

Love the service and the customer service over the phone.

You should have it, especially you purchase OLED TV.

Geek Squad came to my home a did an excellent job. Thanks Geek Squad..!!

You can never go wrong with geek squad. Ive akways used it and they dont mess around. They get things done fast.

Bought in the store with the TV.... clerk very helpful in explaining the great value this plan really is

I recommend being part of this squad, it offers you the best guarantee and helps your purchases.

Reasonable price for the number of years’ protection. Hope I don’t have to use it!

Hopefully I never need it but to know you have a 5 year warranty is a good thing.

I didn’t use them to assemble the tv and haven’t had any issues yet, but if we do it will be covered by the geek squad.

I haven't had to use this yet, and hopefully never will, but it seemed to be good value for the money to cover my new 65" Bravia OLED!