Customer Ratings & Reviews

Must have item for big ticket items. Best Buy has always been good at honoring and replacing or fixing my purchases when needed

Overall great TV. Picture quality is amazing, Sony always delivers

A purchased a 5 year warranty for my 50 inch Vizio TV. The TV started to malfunction after 2 years when on occasion it would not turn on. The TV was sent to Geek Squad service center for repair which could not duplicate the problem so they just replaced the motherboard. Then it happen again so this time they came to the house and ordered a new power supply after just looking at the TV, didn't even open the back. After the part was delivered they came back, put it in and it didn't work so they said we will replace the TV. I called the number given and was told that I would get back the purchase price of the TV plus the tax on a best buy gift card. The remainder of the warranty, 2 1/2 years, was then void and could not transferred to my new TV. That shouldn't happen but still worth the price when they can't fix it.

Geek Squad Protection planes are always great. I get them with almost all of my purchase. Very happy with them

Great television. Very good picture quality and really easy set up and use.

I had to get a replacement part put it because monitor would not turn on. Once replaced it runs a little slower, but it still works.

Geek squad personnel were great. I was disappointed that it took a week to get the TV delivered. That doesn’t seem reasonable. Just poor management.

Had this service with my old tv several years ago. Never had to use it but was given extra bonus points when the term ended without use for my older TV. HAven't read all the way through the terms yet to find out if the still do that but no complaints so far. Peace of mind for a newer tv manufacturor.

The best squad you could ever ask for! Efficient, Quick, and Affordable.

I purchased the 2 year Geek squad protection plan, for the tv therefore if there are any issues they will come out and address and fix them.

If my nephew breaks his printer than I won't be out the money to get him another one. If he is like the rest of his family this will be money well spent.

Peace of mind is priceless. Always better to be safe than sorry. Worth the protection in my opinion.

GET THE PLAN, IT IS WELL WORTH IT. YOU DON'T WANT ANY ISSUES IF OR WHEN YOUR PRODUCT BREAKS DOWN. THIS IS QUALITY INSURANCE FOR YOUR PRODUCT.

Geek Quad protection is very good warranty and helpful people with any issue, I purchased this additional with every purchase I buy when available,

Love this tv is so wonderful picture of image, good sound and very good for video games console

Great extended warranty but I do miss there accidental coverage they used to have regardless when buying a tv like Vizio or TCL this is a warranty you definitely want to buy!

Great knowing that if my tv gets damaged I have this. The peace of mind is worth the small price.

The squad was friendly, efficient, and thorough with installation.

Do not buy Geek protection as it is usless: they will keep your item for as long as they want without replacement

I buy these a lot. When I need help, I go into Best Buy and the Geek Squad agents are always very helpful and knowledgeable. Highly recommend if you're not 100% savvy and could use a little help!