Customer Ratings & Reviews

The entire team from the salesman that helped us pick out our television to the other young ladies with lots of great information of the products sold in the store and our cashiers. Each person was polite and helpful! Due to great service we have returned and purchased a laptop from Best Buy1

Geek Squad techs are fantastic I have it on everything I buy from Best Buy; The Geek Squad never lets me down

Better safe than sorry. Can't tell you how many times getting a warranty has saved me a ton of money.

A must for piece of mind! Highly recommend! Things happen to tvs so why not?

Worth every penny to extend my warranty 2 more years and to get Geek Squad home service to fix and repair my new TV. I have had back surgery recently and am older. I needed a Geek Squad warranty to have the luxury of home service vs me having to load up my TV and taking it to a repair shop.

I have never been disappointed when I walked into a best buy. When my son needed a computer for his first year of college he received exactly what he was looking for.So yes I can say it was our BEST BUY

We purchased this 5 year plan to accompany an Insignia 24 inch TV purchase. This TV was replacing 2 LG TVs that were in the same place that lasted a little over a year. So TV number 3 in about a 3-4 year period. The price was reasonable though and whether the old TVs were subject to a power surge or not, we felt the price of the protection plan was worth it this time even though we were purchasing $100 TVs.

I Love Thos Geeks So Much it seriously hurts. I offer a tip they say No. They dont use me like some people. The geeks are my true friends and if I ever get married I will invite the geeks to st up my wedding and stay for hourdeverve hour then grab entrées to go after there done setting up the DJ Table and TV / Ice Display.

Thankfully I have not had to use the warranty but having it is definitely a peace of mind. Great price for it as well! It covers everything I would need it to!

With my bad luck with electronics, I felt that I had no other choice but purchase a 5 year warranty.

Hopefully don't have to use but will be nice to have if I have any problems with my open box item.

Very good plans and they stand behind exchanges or returns with no questions asked

The agents hooked up the TV and explained everything to us from turning it on to turning on Prime Video. These guys were very knowledgeable, smart, and especially patient with us and took their time to install the tv and were very neat and cleaned up after themselves including taking the box/trash with them. All I had to do was to sit down and enjoy my new TV.

They are dependable and honest. The weak spot is most everything is sent out for repairs post diagnosis that can't be repaired in house. If parts are available you'll get it done in house as soon possible. Outside with a backlog, it can mean months. Ask the Geek Squad what manufacturer of interest gives the best performance and has the least chance for return when you intend to buy. You can do that with a chat on line.

Great service and always reliable, whenever my items are damaged they quickly can help me fix the issue.

Ordered protection after my purchase. The customer service representative was great. Got the plan set up and paid for without going back to the store.

Have had to use this protection twice and both times was a pleasant experience, I believe it is better to have the protection and not need it than to need it and not have it, honestly I can recommend getting the extended warranty, without hesitation

Great to have when you need it. Came in handy a few times.

I always recommend the Best Buy warranty - it saved us a ton of money

Excellent coverage, you never know what could go wrong, No need to hassle going to the manufacturer, protect yourself It's an excellent price and product!