Customer Ratings & Reviews

The greatest thing about the Geek Squad is that wherever I have used them they have always worked things out. And always there if needed.

Reliable warranty that covers issues no questions asked.

The agents helped me with picking the best tv mount for my needs.

I bought this protection plan because I bought Westinghouse TVs. Westinghouse is a great budget-friendly choice for people who don't need the ultimate performance in a TV set. Mine haven't actually required any warranty service. But I have read reviews on here that say the TV must be shipped to the manufacturer's site(s) for in-warranty repairs. That shipping cost could be significant, and that facility is across the country from me. With the protection plan, I can let the Geek Squad repair facility conveniently handle the repair or replacement. Shipping a sizable TV across the USA one way would cost more than the price of these protection plans.

I like the geek squad plans we have the five year plan for our TV. The agent who sold our TV stated it will cover any issues we have for our tv. And if the TV still has issues they will replace it with the same TV comparable to what you originally paid for it. It’s a good plan and you pay it along with buying your product one time.

Hopefully I never have to use my geek squad protection, but I have peace of mind knowing it's there if I ever need it! I've been shopping at Best Buy as long as I can remember and they've always treated me good!

My interactions were very limited. My TV broke in a freak lighter throwing accident literally a week after I purchased it. I bought a 2 year protection plan. Now, I understand that I'm to blame, best but wasnt throwing a lighter to his friend .... missing horribly. However, I was told that basically the TV was trash. I was better off throwing it away. There's nothing that could be done and to just buy a new TV. My protection plan was a waste of money imo. Threw the TV away after 5 months since I couldn't find a place to fix it. Overall, I can only blame myself.... but I can also say that my fear of making a large purchase that wasn't insured ended up being a reality even though I was convinced into buying insurance. See what I'm saying?

So informative! I learned so much and I can always count on them to guide me through my electronic needs!! Thank you guys!!!

The agents were great! Great customer service, answered all my questions!

I mounted my tv by myself thank you geek squad. Huuurray

Hopefully I don’t have to use it but just in case I have it.

Great for keeping your products covered would highly recommend for peace of mind.

The 2-Year Standard Geek Squad Protection is a very important addition to any appliance or electronic purchase you make at Best Buy. It gives you the added confidence that should any problem arise with the item, you know that the Best But Geek Squad team is there to assist & rectify any problem with your product. It is a very good addition to any purchase you make both for yourself or for items purchased as gifts.

I got this when I bought a new TV. I have not had to use this service yet, as the TV is working fine and hopefully I wont ever have to use this service, but it's good to have, just in case.

The agents were knowledgeable and helped me get the tv I wanted even though it was out of stock. The agents ordered it for me and it took less then 3 days.

THIS IS NOT A GEEK SQUAD REVIEW!!! THEY DID NOT INSTALL. After I found where the A/C in was (never even addressed in the install sheet), the TV has a great picture and almost everything seems to work just fine. The extras are super. The only negative thing is that (unless there is more hidden information) when I plug in the "Audio Out" to another device, it bypasses the TV's sound. I didn't downgrade the rating, but if not something I can fix, doesn't detract form the overall score for the unit.

I love geek service, but i dont think I needed it for my lg g3 tv. So i canceled it

I have used geek squad in the past but it’s nice to know I have them to help set up my devices. I would definitely recommend them I really think it’s a great service!

They took care of the needs very well. Very nice people.

The guys delivered new tv..installed new tv mounting bracket, worked very clean and efficient