Customer Ratings & Reviews

I had bought TCL tv in a black friday deal. So, i bought the Geek Squad 2 years protection for the same.I received excellent customer service from Geek Squad during the installation of my TV. I was having trouble getting my iPhone to connect to my TV. They gave me several tips and helped me throughout the installation process.I am very much pleased with their customer service.I appreciate the Geek Squad and i recommend everyone to get the Geek Squad protection for their appliances and electronics.

I often skip protection plans. Decided 4 years ago to purchase one for my TV. Repaired once (appeared to be a manufacturer defect) and the instead of repairing the safe defect a 2nd time, gave us the equivalent of a replacement at no cost. You never know with electronics. Geek Squad were easy to schedule and efficient on the repair and quickly enabling the replacement to be processed.

The agents brought in and installed my TV perfectly.

I've used Geek Squad in the past. It's good to have when the manufacturer's warranty expires.

The tv look amazing and it works Wonderfully, I would recommend this tv to everybody

Geek Squad is a most have. The peace of mind you get by knowing that for 5 years you have the protection of your investment by a solid group of professionals. I have made some services calls for some of the articles that I have purchased and have had issues and the service that I receive is 5 starts always.

Never get anything without the coverage!! You usually have a couple of weeks to buy coverage if you can’t right away!!!

This plans are the best never have trouble returning a defective item love this Best Buy plans.

Geek Squad protection is always great.. Its great to have..

This tv has an excellent picture. I have no problems to report

simple peace of mind, $5,000 on a TV and little peace of mind is warranted!

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

Usually, I never get the extended warranties, but in today's age of electronics, its a sound investment.

Everything is working fine.I have no problem with the service.

Great to know we have the squad support if needed.

Geek squad protection at a price that was reasonable to the price of the item purchased. One of those thing you buy that you hope you never have to use. But there is peace of mind knowing it's there to protect our new TV.

The Geek Squad Crew arrived on time. The were very considerate of our home. The wore shoe coverings. When they were finished they cleaned all the dust from hole drilling. Their installation of the TV quick, accurate and professional. After all the physical work was done, they spent almost 30 minutes showing and teaching my family how to use the new remote. They also showed the family all the new available features built into this TV.

This has helped to get answers to all of my queries and give peace of mind that my TV is protected for the next 5 years (a typical life for a product like that). Bets part of this is that if my TV breaks / has any issues then Best Buy Geek Squad Total Tech Support will fix it and if they can't then either they will replace the TV at no extra cost or if the current TV model is no more available then I get the price of my TV back to buy another TV.

I have used Geek Squad in the past and was happy with them. I haven’t used them lately, but feel they will be good.

purchased this for my TCL tv. Have not used but I have incase anything should happen in the next 5 years.