Customer Ratings & Reviews

I recently had the pleasure of using Geek Squad’s delivery service for my new appliances from Best Buy, and I must say, the experience was outstanding from start to finish. Professionalism and Courtesy: From the moment the delivery team arrived, their professionalism was evident. They were punctual, arriving exactly within the scheduled time frame. The team introduced themselves politely and explained the process they would follow, ensuring I was comfortable and informed every step of the way. Outstanding Service: The level of care they took in handling my appliances was impressive. They used protective gear to prevent any damage to my home during the delivery and installation process. The team worked efficiently and meticulously, ensuring that everything was set up perfectly. They even took the time to test the appliances and walked me through the basic operations, which was incredibly helpful. Attention to Detail: What stood out the most was their attention to detail. They made sure to clean up any packaging materials and left my home just as they found it. Their commitment to providing a seamless and hassle-free experience was evident in every action they took. Customer Focus: Throughout the entire process, the Geek Squad team was courteous and attentive to my needs. They answered all my questions with patience and provided valuable tips on maintaining the appliances. Their friendly demeanor made the whole experience pleasant and stress-free. Conclusion: Overall, I am extremely satisfied with the service provided by Geek Squad and Best Buy. Their professionalism, courtesy, and outstanding service exceeded my expectations. I highly recommend Geek Squad for anyone in need of appliance delivery and installation. They truly go above and beyond to ensure customer satisfaction.

I recently purchased the 2-Year Standard Geek Squad Protection plan from Best Buy for a new laptop, and it has proven to be an excellent investment. Knowing that my device is covered for the next two years gives me tremendous peace of mind, especially considering how much I rely on it for both work and personal use. The coverage offered by Geek Squad Protection is comprehensive. It goes beyond the typical manufacturer warranty, covering accidental damage, like drops or spills, which are some of the most common issues you might face with a laptop. It's reassuring to know that if something unexpected happens, I won’t be hit with expensive repair bills or have to deal with the stress of finding a reliable repair service. What really stands out is the quality of customer service provided by Geek Squad. The agents are knowledgeable, friendly, and always ready to help with any issues. I had a minor problem with my laptop’s performance a few months after purchase, and the Geek Squad team handled it quickly and efficiently. They ran diagnostics, fixed the issue, and had my laptop back to me in no time, all without any additional charges. The protection plan also covers the hassle-free replacement of the device if it can’t be repaired, which adds another layer of security to the purchase. The ease of making a claim, whether in-store or online, makes the process straightforward, and the turnaround time is impressive. While some might view extended warranties as unnecessary, the Geek Squad Protection plan is worth every penny for the peace of mind and excellent service it provides. If you’re purchasing a valuable device, I highly recommend opting for this plan to ensure you're covered against unexpected mishaps and technical issues. It’s an investment that pays off in the long run, providing security and support when you need it most.

Our faithful tv screen went out and did not come back on. I chatted and called the protection plan and since the item was not able to be repaired it was refunded. The service is worth it completely!

Geek Squad was FANTASTIC. My former ipad battery would not hold a charge so took it in for new battery but they ended up giving me a refurbished ipad, same model for $450+. Said wait time would be 8-10 days. I got a call day after so was very surprised and happy. THANKS GEEK SQUAD

Thankfully hadn't had to use it as of yet but I have a toddler so it's only a matter of time and they're super helpful with questions

Purchased this at a very affordable price to protect my new television. Gives me great piece of mind, knowing I have five years additional protection for my purchase!

This why i get my electronics from Best Buy because of Geek Squad. I don't have to send it off anywhere. And i absolutely love that.

I have had good experiences with the Geek Squad extended warranty so I always have piece of mind when I purchase it with every buy.

I'm very happy with the five year extra warranty.I didn't think, however it was.Especially a great buy to get it.Thought it would be a little bit less

Cant speak on other warranties or services but definitely geek squad took care of me. Specifically Norman the tech i was lucky to get. This is a must have and it gives you a peace of mind

I (thankfully) haven't needed to use my warranty yet, but Best Buy made it super easy and affordable to protect my purchase!

I recently purchased an LG C4 TV and paired it with the 5-Year Standard Geek Squad Protection, and I am absolutely thrilled with my decision! This combination is a perfect match for anyone looking to safeguard their high-end television and enjoy a worry-free viewing experience. The LG C4 TV is stunning with its incredible picture quality, vibrant colors, and sleek design. Adding the Geek Squad Protection plan was a no-brainer. It covers accidental damage, hardware failures, and so much more, giving me complete peace of mind. What truly stands out about the Geek Squad Protection is the exceptional customer service. The team is always quick to respond, highly knowledgeable, and genuinely dedicated to ensuring my satisfaction. Whether I need to drop off my TV at a Best Buy store or arrange for in-home service, Geek Squad's efficiency and professionalism shine through. Thanks to Geek Squad, I can enjoy my LG C4 TV without any worries for the next five years. Their support has turned potentially stressful situations into smooth, hassle-free experiences. I wholeheartedly recommend this protection plan to anyone looking to protect their valuable devices and enjoy ultimate peace of mind. Thank you, Geek Squad, for going above and beyond!

I’m not sure we needed this but for the price and just taking into the store if something did happen it was worth the $19

I purchased the 5 year warranty plan for the protection for my new appliance. I wanted a warranty that would be beneficial in case I had any problems with my tv.

The team was courteous, professional and personable. Whenever allowing strangers into your home, at baseline you don’t want folks giving you “the ick”. Well the team was outstanding and the setup was done much faster had my ego insisted that I could do it.

Yes, by all means I highly recommend that Geek Squad, be contracted as your service provider in your investment in purchasing your TV…

Just the right size Tv for a small apartment . NO problems love it and the price was great. Bought the 5year warrenry for 30 BUCKS CAN NT GO WRONG

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.

Workers were professional and knowledgable. Told exactly where I wanted the Tv and they were able to do exactly that. They were also cleaned their work area when they were done. Grest work guys. Thanks.

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.