Customer Ratings & Reviews

I've been a loyal Samsung TV person for years. Any time I'm looking for a TV, I'll always get a Samsung. I purchased a TV from Best Buy in 2012 and it finally started to go out. I replaced it with the same size to fit inside my TV stand and this one has a great picture and more features. For under $200, you really can't beat that. Great quality at a great price.

Geek squad did not install my TV but I will say that I've used them for years for other purposes and they are always polite and attentive to your needs. I would always suggest adding Geek Squad protection on anything you buy from Beat Buy. It's worth the purchase.

Excellent picture very near OLED quality very natural looking picture easy to set up I would recommend it to everyone

I was definitely going to get the protection plan especially for such an important, expensive product.

A great way to protect my television and therefore my investment.

After the waffling about paying $200 or so every year, I will never regret my decision again to purchase TotalTech and Geek Squad Protection! 100% satisfaction with every call, encounter and need regarding anything technical! I highly recommend getting TotalTech and GeekSquad Coverage as it covers so much more than merely items sold only at a Best Buy, but ANYTHING IN YOUR HOUSE THATS TECH TOO-no matter where you bought it. TotalTech with the added expertise and assistance with GeeknSquad has been absolutely invaluable for my entire family, all of our separate and different kinds of busy lives--including elderly parents who are not familiar with todays tech or integration capabilities, staff assisting with and ensuring each customers insividual needs are met for best as well as highest level for ease of use tailored to each person separately, and help with just about anything technical in the home with high quality standards, additional assistance and personalized care and help provided to any age group, all levels of technical expertise, as well as anyone who might come to mind based on some of the struggling with electronics, small or large appliances, etc. due to different disabilities while they attempt to navigate living in a world very much built and tailored to the able bodied majority. A disabled friend received a home consultultation with specific alternatives recommended, budget taken into consideration with all items identified by Geek Squad not even identified or addressed by the medical system with several home and health, daily needs assessments, etc never addressing the biggest life barriers hit by so many every single day. Best buys staff have been extremely compassionate, patient, respectful, engaged, pleasant, helpful and extremely knowledgeable with a wide variety of experts to assist with any technical question, recommendations for possible alterations to lessen the struggles of daily life, increase security, help best integrate needs with items you may already own to decrease barriers to many activities of daily living. Merely knowing I have access go a group of experts to help each exceptionally different family member in order to best meet their individual tech needs knowing their knowledgeable staff will consistently go above and beyond their job duties in order to provide the highest level of service to everyone, everytime, and even request additional expert opinions ans reviews to ensure all is done right the first time is truly a "priceless purchase" to have--even if merely for the added peace of mind for all household tech needs, recommendations or in home help!

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

Very easy to purchase, and with several children in the house, I feel a lot more at ease knowing I have this protection plan.

I always buy these warranties. When I need them (which is usually always because things are built to only last so long these days) the Geek Squad is always there to help. I've always had nothing but good experiences with the Geek Squad.

Well the protection plan is a good thing to have because if anything goes wrong they will fix it are replace it

Kit had everything I needed to mount my television to the wall

Feel safe and well protected having the GeekSquad Protection!

So glad we had this offer available. Great price for 5 years.

100% worth the money, highly recommend purchasing the warranty. Best Buy by far has the best warranty in the industry

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.

It's good to have protection on your items cuz if you don't then you're out a lot of money

Investing in the 5-Year Standard Geek Squad Protection plan was one of the best decisions I made when purchasing my electronics. This comprehensive protection plan provides peace of mind like no other, offering coverage for a wide range of issues that could arise over the years. What sets Geek Squad Protection apart is its unparalleled customer service. From the moment I signed up, I felt like I had a team of experts ready to assist me whenever I needed help. Whether it's troubleshooting technical issues, scheduling repairs, or even providing advice on optimizing my devices, the Geek Squad team has always been friendly, knowledgeable, and efficient. The coverage itself is extensive and flexible, catering to a variety of needs and budgets. Not only does it protect against manufacturer defects and malfunctions, but it also covers accidental damage from drops, spills, and other mishaps. Plus, with the option for in-home service, I never have to worry about transporting my devices to a repair center. One aspect I truly appreciate about Geek Squad Protection is its transparency and reliability. There are no hidden fees or surprise charges, and claims are handled swiftly and fairly. Whether I need a simple repair or a full replacement, Geek Squad has consistently delivered on their promise to keep my electronics running smoothly. Overall, I can't recommend the 5-Year Standard Geek Squad Protection plan enough. It's a worthwhile investment that provides invaluable protection and support for your valuable electronics. With Geek Squad by your side, you can rest assured that your devices are in good hands for years to come.

If you’re buying an expensive product might as well cover it with a great protection.

I haven't had to use it yet for isssues or repair. But just knowing we have the Geek Squad to help us if needed is a relief. It was the reason we used Best Buy to make our purchase. When they installed our tv it was fast and they were very friendly they answered our questions and were very helpful at time of delivery.

Geek Squad Protection is an excellent investment for keeping your devices safe and worry-free. The coverage includes accidental damage, hardware issues, and quick repair or replacement options. Service is hassle-free, and the staff are professional and helpful. Having this protection adds peace of mind, especially for expensive electronics. It’s easy to set up and well worth the cost. Highly recommended for anyone who wants reliable device protection.