Customer Ratings & Reviews

The Geek squad protection is a must have to have on your most expensive items.

excelent service qickly and eficient y recomend to a friends

Got this for TV protection. Peace of Mind for next 5 year.

Agents handled the situation with ease and communicated properly

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

If you are going to buy any Electronics from Best Buy always get the insurance 5 years insurance is the best I have a TV to break down on me and I thought about it and I remember I had the warranty thinking that they wouldn't help me gave them a call and they helped me out and just two days with a brand new TV yes this is worth it

I wouldn't buy an extended warranty anywhere else. This one is actually worth it

It's a good TV I like the picture but I had to get two to get one that wasn't broken I like the features of Amazon just wish the TV was built better.

With how complicated tv’s are now I think this extra warranty gives great piece of mind

Geek squad service is the best. I've used them on a couple of occasions. The staff is very knowledgeable and helpful. Great service.!!!

Best product work perfectly the size it was what I was expecting

I like tv Quality of tv and imressive and espcellily i like service you provided

I love my TV and this be my second one and I going to get a larger for my family room

Love it. The best coverage out there. Would add again.

Best thing to purchase just in case of an accident, you are covered for 5 years.

They're excellent in everything you bring to them.

Good TV, problems arise when one becomes familiar with the interface. Redundant steps to access content; antiquated format.

Good value for a good price. Easy Bluetooth paired with tv and devices. Quality sound is ok

They are so good installing the product and they know what they are doing