Customer Ratings & Reviews

Good value because it covers burn in on my OLED. I have complete piece of mind knowing I can use my tv for as long as I want and watch whatever I want for the next 5 years.

After 4 years my Insignia went bad, took it to store and they replaced it on the spot!

We haven’t used insurance yet, I hope won’t need it, but knowing that TV is insured, there’s not worry.

great value and easy to use. great features for the price

They have very good customer service in and out of store

The service is exceptional. attentive and responsive 'sqaud'dies'! Worth the purchase!

Im amazing by the sound quality it put out, recommend for anyone

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

They made sure I was set up, had everything I needed and offered to install.

After my last tv died within 2 years this definitely gives me peace of mind.

I have used this plan to the core and it was helpful. Especially with the remote connect so they can see exactly what is going on with your computer

Better safe to have protection than not to. T.V works so good i didn't need to report any problems.

Can excellent service that I would recommend 100% thank you very much

I haven’t used this service yet but I’m happy I purchased it. There’s nothing more frustrating that finding a repairman. With the geek squad I know I’ll be satisfied.

Worth the money, great value for peace of mind. Also get the reliability of the geek squad.

Glad I have this service for my LG TV. Hopefully, I won't have to use the service but the peace of mind is worth it it for sure.

Best tv out there, I bought it for my mom, for her birthday.

My third Geek Squad Protection Plan and I always purchase when buying large ticket items. Peace of mind in knowing that I can count on Geek Squad for issues and repairs.

Great service that provides ease of mind for any problems regarding my tvs

I used the expanded five-year plan because I had to replace a 55 inch LG TV that was only three and a half years old