Customer Ratings & Reviews

I haven't use the geek squad recently but, in the past they never disappointed me and I'm sure they will not let me down if I needed them again.

Always great service and very knowledgeable when answering any questions I had

I basically bought this TV since I was scared if something happens the TV over all I wouldn’t have to buy one all over again.. but yes this is deff worth it!

Geek squad mounted both my TVs quickly and they did a great job.

About 3 years ago I helped an old friend who is very technologically challenged by a 58” tv. I made sure she bought the 5 year warranty from Best Buy. Just in case. We the just in case happened and the tv failed. I called Best Buy on her behalf and was quickly and efficiently forwarded to a really patient and knowledgeable customer service representative . Following a few questions he informed me the tv was not repairable and that the full purchase price would be refunded. We talked about applying that amount to a newer better larger tv and within 5 minutes delivery date was set. We, of course opted for a new 5 year warranty. A few days later new set arrived and old one taken away. I installed the new set and my friend could not be happier. Great service.

Mr Nadeau and the other Geek Squad gentleman took down our older smart Tv, and mounted our new Tv using the same Tv mount as we previously had. They alsohooked up our Surround sound, Blu Ray player and our new streaming service. Very professional, friendly answering our questions. They also hauled away our old TV

Had to return a 32" that was under warranty. Fast and quick service.

All i have to say is that everyone need to try the Geek Squad service to feel as goos as i do. My tv need some qork done and Geek Squad sent a professional to help me out. I had a computer to fix and they did. Also, all the store in NYC has great customer services in the Geek Squad Department and throughout the Best Buy store.

I got this plan and I have yet to use it and hopefully I don't need to since I bought a expensive tv but I know that if I do need it I wouldn't have to sweat with a replacement.

i gave this product 4 stars because 1 if you have mutiple tvs you need seaprate remotes 2. it takes a while to boot up 3 there is a custom app that if you dont sign up for you cant use the tv 4 i was expectimg better from poineer

I recently had to use this for a Sony TV that started experiencing back lighting issues. I was hesitant to purchase but I am very glad I did. This was much better than a Health Insurance Scam.

I like the protection best buy offers, always does a good job IF something goes wrong

I love the peace of mind that this gives me, I have two kids under the age of three and I know far too well that accidents can cause some damage, but this offers me peace of mind!

This comes in handy when you buy a TV. I was watching it one moment the next it stopped working. BB exchanged my TV broght it out to me and took the old one off my hands

My new machine was loaded with all my info correctly.

Good coverage for price. TV was returned but no hassle about warranty refund.

They set up an appointment for anin home visit within the week that I called. Because of COVID Brandon from the Home Theater Department of Geek Squad (Home Theater Dept handles large TVs), took information from us over the phone to diagnose the problem prior to coming to our home. Based on our description he attempted to order the part he suspected was the problem. But the part wasn't available. So they called and told me I had a choice of an exchange for another of the same if it was available, another comparable tv costing the same as what I had paid for this one, or store credit for the total amount I paid for the original television. We chose the store credit. Within minutes I received two emails. The first was a copy of my original receipt. The second was the link for the store credit. It required my phone number and a Pin number that was on the bottom of the receipt from the first email. One click later and I had my store credit. It was really that EASY! We dealt with several people along the way. They were always pleasant and took their time to help us. By choosing the store credit, my husband and I were able to shop the current sales, decide if we wanted to downsize from 75", whether we wanted to spend less this time or maybe spend a little more. But several hours later we choose another 75" TV just not the same one. And YES we'll be purchasing the 5yr Warranty Plan again.

We got the 5 year warranty and it’s the best our previously purchased Sony kept freezing and they came out 8 times replaced everything and finally gave us a full refund! We were able to get a new tv and so far it’s been great!

I recently had the pleasure of experiencing the incredible service provided by Geek Squad, and I am genuinely amazed. From the moment I reached out for technical assistance to the resolution of my issue, the Geek Squad team displayed unmatched professionalism and expertise. Their customer support was prompt, courteous, and efficient. The technicians demonstrated a deep understanding of my tech concerns and went above and beyond to ensure a swift and effective solution. What truly sets Geek Squad apart is their commitment to customer satisfaction. Whether it's troubleshooting, installations, or general tech advice, Geek Squad has proven to be a reliable ally for anyone navigating the complexities of modern technology. I wholeheartedly recommend their services to anyone seeking top-notch tech support. Kudos to Geek Squad for their amazing service.

Good help great service and very helpful , what more can you ask for,thanks.