Customer Ratings & Reviews

When I purchased my first big purchase Tv, I found that Hisense had a great deal on one of their more budget premium options but I was hesitant because of quality control concerns. In the end there was a minor issue with the panel of my tv a couple years into owning it. When I called geek squad about the issue I was able to get my entire tv replaced!! They helped turn a curse into a blessing. Worth every penny.

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

Great TV. Purchased 2 year Protection Plan. Lightning strike damaged TV 2 months before expiration of Protection Plan. TV will be replaced under the Plan. GREAT DEAL!

I like having the insurance protection on my devices to ensure quick, easy repairs or replacement if needed

Glad to have this for a piece of mind! Have heard great things about the service!

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.

I usually get the geek squad protection whenever I buy anything. I made a mistake one time and didn’t get it and lo and behold. I needed it and I will never purchase anything with a big dollar value without the geek squad protection ever again.

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

TV I purchased had a bad board. They replaced the board at no cost, but still had issues. They were able to replace the TV with a brand new one (newer model) at no additional cost, and they even threw in another warranty for free!

Was super easy to get it on my product. Would recommend it.

I always buy the extended warranty here at Best Buy. Things today have so many options and things they can do, you need to be covered when something goes wrong. I highly recommend!

Good to have coverage for the electronics. Geek squad pricing is great

Feel a great sense of security knowing I have the added protection from anything happening

I think it is worth getting for a peace of mind if anything should go wrong

Nice to have peace of mind in a no-fuss warranty..

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

My tv started smoking so i order another i picked my TV up the girl that brought it out was very pleasant and my aide helped her put it the Van that was very good day.

Just over 4 years ago, when we purchased a 70” tv and sound bar, we purchased the Geek Squad delivery & installation as well as the 5 year protection plan. In all honesty, expected the 5 year warranty to just go unused, as most warranties do. Just over 4 years later, when the television began showing signs of a bad LED panel, we placed the call to Geek squad. The hardest part was just getting connected, waiting 32 minutes on hold. But, once on with the agent, everything went smoothly and efficiently. The tv was deemed unrepairable, so a credit was issued towards a replacement. Because Geek Squad was originally purchased, it was included with the replacement - ALL of it - delivery, install, hook-ups, haul away. This policy became money well spent! And needless to say, we purchased the policy on the new, replacement television.

Bought this for my mother in law. She loves it. The picture is amazing

We purchased this extended warranty because my dad has recently been having issues with his Samsung TV. The TV itself is really good until it glitched out at less than four months. The Samsung rep gave me the option of having their subcontracted serviceman or Geek squad handle it and I chose Geek Squad thinking it would be faster. Turns out it was but the person who set up and scheduled did not diagnose the problem correctly and therefore ordered the wrong part. I decided to keep having Geek Squad reschedule to fix but decided to try to see if Samsung could get it done earlier but when Samsung scheduled the service call, the company and number given were unreachable by phone and I couldn’t find them listed in Hawaii so I cancelled it and will look forward to next weekend when Geek Squad will return.