Customer Ratings & Reviews

they were nice and helpfull when I ask a Q&A they expland

The Geek squad protection had to be activated for my Samsung 55" inch TV after 3 years. Plus side: I was able to get the value for the TV to trade in for another TV. Minus: once you have to 'activate' your Geek squad for the trade in you lose it. I think it could be argued that if the Geek Squad concurs that your TV can't be fixed and needs to be replaced after 3 years, why shouldn't I still have two years of Geek Squad Protection left? So I guess it's not so much 'protection' as 'insurance,' but def. better than having to buy a new TV flat out.

Was a Christmas gift for the daughter She loved it.

I always buy protection plans from best buy on major items. One of the things that I appreciate is that as a best buy program member, my account is on file, so I never have to keep receipts. And I've found customer service at best buy to always be amazing. In many years shopping here, I've used the protection plan once. Funny thing is that it was on a portable cd player almost 2 decades ago. I had left the player in my car and let the batteries corrode. I didn't even know I had purchased a protection plan. Then 1 day I get an email from best buy letting me know that my protection plan was ending (and I think asking if I wanted to get a new plan). I went to my car, found the cd player and brought it back. They didn't even make those anymore at that time, so I was able to get a stereo instead. Lol. That was so long ago, I'm not sure if they even would do that anymore. But, it made me a loyal customer! And also convinced me to always buy the protection!

worth the extra piece of mind! i add protection to all my devices ive used it and it helps protect your purchase

Still early hopefully I will not need it, time will tell

Amazing protection life saver for everyday life. Choose me for the 400

Nothing can beata geek squad warranty from Best Buy

With how complicated tv’s are now I think this extra warranty gives great piece of mind

Great service........... Nice easy to have ........

Geek squad is great especially for people who need.

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.

Have never had to use this but appreciate i purchsed for peace of mind.

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

Great to have protection against any accidents! Highly recommend!!

Always gotta be sure to get yourself some protection

I always but a warranty for the purchases that require one..

Excellent service and really gives you a peace of mind especially with big item purchases!

Geek squad helps you rest assured when making high dollar purchases.

The extended warranty gives me peace of mind. Hopefully I won’t have to use it.