Customer Ratings & Reviews

They say that you're covered from the time that you buy the extended warranty bull. I was having a problem with my TV brought it to the attention of Best Buy geek squad and they said I had to go through the manufacturer's warranty the first year and then after the geek squad they would not help me at all.

I would've recommended it. The tv's are non refundable after 30 days. My chord broke off and geek squad they don't cover it. 2nd time I called and my issue wasn't covered they told me to call the manufacturer. Manufacturer said they don't cover parts?? So in confused at the point of the warranty.

I got the protection just in case something happened to my TV.

Not sure Havnt had to use it yet. I am sure when I need it it will be fine.

Average Geek Squad job- had to make return trip to correct a problem

It's a good idea to have a extra A5 year warranty on the set

I haven't used it yet but I have it just in case my t.v. goes out.

I Hooper it works for me and gives me a new tv or fix it promptly

There are some agents that know what they are taking about, but a lot of them don't. So I wouldn't trust them unless you know your product well.

I guess this is a good purchase but I instantly regret it after. Got suckered by the sales person. Samsung is a good product. Had some of my devices for years. I plan to buy another Samsung TV and will not add the protection no matter how much they pressure me...

I try the service but they have some difficult people to work with

I love Samsung product they're very durable very satusfie thanks .

It was fine. It won't change your world, but it works.

If anything goes wrong god forbid I know I have geeek squad

Does not really work that well all things considered. For $100 its a joke

I don't know what happened to my new TV! It didn't even last a year and the screen got damaged. Dark spots started to appear! The good thing is that it had a two-year warranty and they replaced it! It's a very good thing to buy a warranty for household appliances.

The worst 100 dollar warranty for tv larger than 42 inches take my tv to best buy with receipt to exchange can't i have to set appointment for to come your house took over 2 weeks make sure u not lying about your broke tv then set another appointment that took over a week to come back to your house to fix it

We purchased the protection plan because the sales rep told us it coveted accidental damage. Our TV was dropped while moving it. This protection DOES NOT cover damage to the screen. Had we known it didn't really cover accidents, we would have stuck with the manufacturer warranty

did not need to use this hopefully I never do but I'm sure its good

Absolute rip off I did a three year on my laptop (luckily I'm tech savvy and cloned the OEM m.2 solid state hard drive to a Samsung Evo 1 TB. Well the point is I came in with a problem I was getting blue screens with a :-( saying problem and I kept boot looping and they said the only thing we cover is cracked screens or external damage no software problems When I purchased it I specifically asked if they do internal and external damage they said yes.