Customer Ratings & Reviews

My main problem with Geek Squad is that they do not disclose that you will have to send your product out and it may take a month or more to get it back. The inhouse techs really appear to there to promote sales of Geek Squad.

When i bought the geek squad service, i was not aware one year would overlap the first year manufacturer warranty. Best buy should make this clear at the time of purchase. So if your buying a 2 year geek squad service, it does not extend the manuf warranty by 2 years.

This is worthless, cost 100. Just to come out, waste of money. I paid for this coverage and after 1 month and my TV was acting up. They said To come out would cost 100 and that has nothing to do with the problem

Unknowningly didn't have chance to experience. Purchased this with a tv. Previous purchases would send notifications prior to expiration to give you the opportunity to extend. However this was not the case. Expired on March 4th. TV died on March 16th, causing me to have to purchase all over again both

Had this TV less than 3 months. It sits next to the wifi but cant load apps anymore. Followed instructions to “clear the cache” but is still ridiculously slow. I only use 3 apps on it.

Geek squad standard protection plan was honestly waste of money. Save your coins Best Buy has been ripping ppl off with this

dont buy it at all cost. They will do anything in their power to not have to give you a replacement no matter how many times they have to show up and mess up. Dispicable and shameful company.

They never answer and I called about my tv it had a black line at the bottom and the guy transfered me to tcl and I was like what the heck I got the plan through y’all not tcl and tcl didn’t even answer horrible service

When asked by the associate if I wanted a protection plan, I SPECIFICALLY asked if it covered the screen & she assured me it did...my screen got cracked, called about it, guess what? The screen IS NOT covered... Can't get my money back or get a new TV. Thanks Best Buy, you won't be getting me or my family's business again

Overpriced for the coverage. Was in a situation that I had to get it to cover myself, otherwise I would have passed.

They will only help after the manufacturer’s warranty has expired so the first year it’s useless

they sell you a 2 year extended warranty, except they don't include the 1 year that comes with the tv. So you are buying 1 year, DO NOT WASTE YOUR MONEY,

1 -Difficult to get through; 2 - poor service quality, we've put in multiple calls and problem persists; 3 - be ready to spend the day at home waiting, appointment windows are wide enough to drive a truck through.

Overpriced, overrated, overpriced, overrated, overpriced overrated

Bad TVand bad support company. Internet connection

Not only did GS not show but I didn’t get a call or anything!! I called and spoke with a GS manager who said they maybe running late. After then, still no show or explanation. I cancelled the entire order the next day. Terrible service and a waste of my time!

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Never offered so I’m having to pay another company for assistance

I am supposed to have a 3 year Standard Geek Squad, but for some reason it was taken without my permission. I just exchanged a television not my service agreement and I have yet to get a response on how it is to be resolved. Angry and Frustrated. You can't take something away from me that I did not turn in.

Buy a smart tv with extended warranty also purchased the install and setup by geek squad.So they come and hook everything up got it all set up in like an hour. 3 months or so later the tv falls off the mount and slams into our tv stand then to the floor. So I call best buy tell them what happened they tell me to call geek squad. I call they tell me they don't have a install and setup and refused to help me.Needless to say I had to take another course and I can only hope to get this resolved.