Customer Ratings & Reviews

Fantastic service and fantastic people. It’s a pleasure working with Geek Squad and they always find a solution :) 10/10 service!!!

Excellent subscription I love it and use it a lot they help with everything

I would always recommend the protection. You never know when you will need it!

Very helpful and easy! Tv would not turn on and they came in to replace it!

The protection plan was explained to us and how it worked and it was a no-brainer as far as we were concerned. We purchased this as well along with our TV.

We didn't hesitate to get this service warranty from geek squad for my 65" smart TV. This TV was an upgraded Replacement to our 55" which broke down beyond repair before the geek squad warranty expired.

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

Just an excellent protection. Our expensive is protected for 4 more years for peace of mind

The Geek Squad service is always excellent, no complaints with them. The only part that sucks is how fast the protection plan deuterates. Used on a TV and within 4 months of purchase we lost a good chunk of the money when having to do a return. Not sure it is worth paying for, but was helpful.

terrific to add security if something breaks down and hoping it never needs to be used

This is a no-brainer. I signed up again for my new TV. They setup the TV, make all connections and ensure it is ALL working before they leave. They are prompt, courteous and very, very knowledgeable.

I feel that when you spend over $300 on a tv you should buy an extended warranty! It’s better to be covered in the event something goes wrong! I like that it will be serviced in my home because of the size of the TV! So for 5 years I can be reassured that I can have my tv for years to come!

Stress free, Knowing that i have a back up plan makes me wanna go back to the store and purchase more devices. Their warranty is worth it .

Tv went out and geek squad came out the diagnosis the tv. They ordered the part and was back out to fix the tv the Saturday after thanksgiving. Tech Frank did an amazing job

The 5 year warranty on Tv is the only to protect your investment, I believe! I was able to get this tv because of previous warranty! I will always get piece of mind at Best Buy!

These People are well trained. Dustin and was very thorough in explaining on to operate TV with new control. Would not leave until we were completely satisfied; it was his top priority that all of our questions were answered to our satisfaction. This is why we always buy any electronics we want from BEST BUY.

I've already taken advantage of it a few times - twice with the tech using an app to remotely take control of my laptop and troubleshoot and improve my computer speed and ensure that I had no viruses or malware. It's good for 24 months for the price of 1 year and they will come to your house if necessary.

So worth the added investment I am replacing a 65" TV that was previously covered by an extended warranty,I normally never buy them but luckily I did. The TV picture started to fail and after 4 years it was still covered under the extended warranty although I admit the process took time they reimbursed me for the original full purchase price.

I have this service (hopefully, I'll never need to use it) just in case I need their help with my product after the initial manufacturer's warranty is expired. In the event that may happen, I was told by Best Buy employees that the Geek Squad assistance will be straightforward and easy to use.

So far haven’t used it at all I am wondering if it was worth it and to that I say I can’t wait to try out the actual services but to be honest I would Rather have the product last and be trouble free