Customer Ratings & Reviews

The picture on this tv is good but the sound is terrible. The tv sat in the same place as my previous LG tv but we had to turn the volume up to 100% to hear it. We didn't want to do it but we finally had to retun it.

They will only help after the manufacturer’s warranty has expired so the first year it’s useless

Why doesn’t it start AFTER the manufacturer’s warranty? I paid for 5 years extended warranty, but the first year runs in parallel with the 1-year manufacturer’s warranty. But you have to have it due to built-in obsolescence.

Completely useless. I scheduled in home service twice with one no show and the second being an inexplicable cancellation.

Geek went to check my TV and determined it's not repairable. Someone called from extended warranty and gave me number to call for replacement. Been calling for 3 days now, been on hold for hours and still couldn't connect to anyone at number provided: 888-613-9853. I wasted too many of my time. I also tried to do agent chat from bestbuy website and still couldn't get anyone. so frustrating!!

The service protection plan isn't worth it. I messed up my tv internally and they wont fix it. They consider it physically damage but there are no cracks or anything on the tv screen. The plan is a waste or money which I am sure they knowing already.

This dont cover do to crack or damages but cost over $200 for basic manufacturing stuff. I will not be purchasing any more tvs from best buy with these weak warrenties. I think they lying about it anyway. Went down hill when they got rid od reward statuses. I will be purchasing 80 inch some where that cares about customers needs.

have not had any help from geek squad except for disappointment

For some reason I have a 5 year warranty but it never showed up on my Geek Squad warranty items for some reason I bought it in 2017 it should be warrantied until 2022 but it's not on the list wonder why that's Best Buy for you

Where is my warranty I don't get it can you please help me with that

I really didn't like the facts that I couldn't use them to help me when I had problems with my television

Don't waste your time or money. Geek Squad used to be great but now it is just a cash grab for Best Buy. If you don't BUY service they will not help. Brought a laptop up to have it looked at and left ticked off after being told I can't drop off a laptop unless I had an appt...and in order to make an appt had to buy a plan from Geek Squad...like I said just a cash grab

Have to say that this was the WORST experience Ive ever had with a company I just spent hundreds of dollars with and took their advice and bought their geek squad exrta protection. I had to ask the manager, "Is this what you call costumer service". All in all this wosrt experience Ive EVER had. Thank You Best Buy

tv broke and now I have to wait 3 to 4 weeks of a 3rd party to fix, if I would have know best buy does not fix tv's I would have saved my money on the warranty and just fixed or got someone to fix it for me....

Very very disappointed with this product display started turning off just after my protection plan expired. I dont think i am to buy any more products from best buy. I am done with tjis disgusting sevice why product goes bad just after protection plan? is this a bad or bad refurbished product?

Absolutely no assistance unless you purchase the absolutely terribly overpriced plan.

Extended warranties for large apliances are a must but for tv and small personal items read the fine print, or discuss the coverage with the sales associate. I purchased the coverage for a Samsung tv, to find out they will not cover a cracked screen, granted my 7 yr old son tapping on the screen to wipe off a smudge didn't help either. But when you say 100 % coverage then say " coverage won't cover a crack in the screen" that's not 100%...I know the screen was cracked due to contact , it's not like I took a sledge hammer to it. It was an accident , what ever the reason read the fine print!

Worst protection plan. This does not cover accidents so please read the fine print. This will cover what the normal manufacture warranty will cover. Best Buy could care less about the type of accident and even with Geek Squad Protection they will do nothing. Save your money DO NOT PAY FOR GEEK SQUAD PROTECTION!

I’ve purchased this before for my washer and the service was fair. I’m giving it another try for now

I was told when I bought my grandkids the TV, that getting the Geek Squad protection plan would cover anything to do with the TV. The screen cracked from the inside some how and Geek Squad said they would clean the TV but that was it. I really could have bought the TV from __________ or _______ for the response I got from them I tried calling the 1 -800 number when they found out what I was calling about I was on hold for like an hour, finally had to hang up. Won't get the protection plan again, it's a waste of money. Guessing I have to buy my grands a TV every year if I buy it from here.