Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25364 reviews
(25,364 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Apple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using the plan was told there was a wait would be best if I went to the apple store.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased protection plan because sales rep said it covers accidental damage on tv. No it doesn't as we had an accident because of our special needs child. They wouldn't do anything. Sent in numerous complaints to main office and customer service. No one gets back to you. Don't buy anything from best buy. Bad customer service. Would give 0 stars but it won't allow.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
tv warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for complete protection in home. had it installed by geek squad. now I can't get removed to get it fixed. been on phone for 4 hours, 7 people so far have passed me along to another person.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when you can't get in contact with an Agent and we apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help get your computer setup and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Confused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea of how to use it. There's no clear explanation on the website of who and how to contact for replacement of product.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no geek in my area even though the stores are 2 hrs away in 2 different directions. Very disappointing. I was told I have to bring item....even tv to the store myself.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Sadly disappointed....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No full screen picture option. Disappointed with the quality. Price was good,but you get what you pay for. I returned the tv...no hassel.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Was told differently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it would cover any damage so I got the coverage. It doesn't cover broken screens on TV's So I don't get what I would have needed it for.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Although we do have accidental damages on many of our items in the store, our TV's do not offer such protection. I do apologize if you were not told this from the start accurately, but you should still be eligible for a prorated credit for the unused portion of the protection plan. Navigate to our online support to speak with an Agent today! www.geeksquad.com/chat
Rated 1 out of 5 stars
What a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came and said I could get another tv and a refund would be sent guess what that never happened $500 down the drain I called the company and they said they sent it they never did and never got back to me so I took a loss
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the geek squad and the way they sell it to you sounds so good til something happens and they say it doesn’t cover that.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad is a waste of money for certain TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy refuses to help me with my TV until the manufacturer goes through their process first. I already had the manufacturer’s warranty, what is the purpose of the geek squad plan?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sucks ! They lie to not help or pay ! Never helped me
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Mehh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like any other warranty thus is a sucker buy.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Read the Fine print or have them explain it to you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 5 protection plan for my Samsung 46in TV. almost 2 years to the day, it failed, no picture at all. I called and was informed that I had to wait for a service tech, could not take it to the store because it was over 42 inches. I will probably be without a tv for over a month, even though I spend the $$ on the 5 year plan. Will never buy another thing from best buy, no wonder they are close to chapter 11.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Tv don’t turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need help getting a new television don’t work anymore
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called after TV died after 6 weeks. Told to return to store, store would not exchange.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn't help me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't help when my screen broke. I had to buy another $1800 tv after 3 months.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Donot get!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get the protection they will find any excuse not to resolve your problem.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how to rate this i have not needed this service thus far
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NO more Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst service ever ! Geek squad made my experience with Sony TV very terrible and I do recommend Best Buy to find another service provider who care for their customers.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought protection plan tv broke took it to geek squad said it wasn't covered so I no longer need protection plans are to purchase electronics from best buy. In the long run I'll save money by going else where ✌
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, Tommy. Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.