Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25368 reviews
(25,368 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 2 out of 5 stars
Questionable purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like any insurance you're damned if you do damned if you dont
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. They come up with any excuse not repair.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do NOT Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste. Not worth anything and no one knows what they are doing. Do not waste the money. The kids they hire think they know things and actually create problems.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not used. Product was returned for credit and wasn't working
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had to use this service yet. I did purchase the 5 year plan for my new oled tv
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Tech good service, customer service eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech service was good but when my tv went bad the customer service didnt want to honor the warranty even though the tech signed off that it was a manufacturer's defect.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not so good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the t.v stand is a very cheap material, still lose the t.v not what I expect
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
home owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled agreement. They would not offer any support to determine why controls would suck up with TV. They wanted to charge and additional $100.00 dollars to come out.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Left Hanging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm tried of waiting Geek Squad, you were great until now !!!, Please advise me when I can expect... #16775541
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us for this. I'm sorry to hear you've been experiencing a delay during this time. We'd like to know more about what's going on and find out how to assist. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Have not used it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have notused yet so don't know if good or how it works
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Matt – We hope you never have to use your Geek Squad Protection Plan, and that your product keeps working great. If it doesn’t, however, we’re confident we’ll provide you with great service when you come in for help under that plan.
Rated 2 out of 5 stars
Screen warning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If screen damage does not cover , other small details are covered
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bring Back The 5 Yr Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only chose this rating because every item I've purchased from Best Buy I purchased a 5 yr warranty. I guess they canceled the 5 yr plan. 2 yrs just simply isn't enough
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No my tv not fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek guy come out 3 times past 3 weeks and fixed it abd something went wrong again and we have insurance on it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stay away. this only applies after warranty expires... so basically useless for the first year (at least). pointless buy... wont fall for this one again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I have not tried this plan yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not tried this plan yet. I'm not sure if i will like it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolute rubbish; wast of money & time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no point in having geek squad. It won’t get anything resolved. You will end up wasting lot of time and frustrated.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cover what you need it to cover. Waste of money for tv insurance. Last time I ever buy insurance from Best Buy. Keep your money go somewhere else
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Keep track of your receipts...plans get lost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently, the parties responsible for adding service plans to profiles fell asleep the day I purchased my TV and now my paid plan that I can clearly see under my profile is lost in space. Spending what half a day to track it now.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Anna. Thanks for reaching out to us about this. I'm sorry you've had to dig for your protection plan. You shouldn't have to worry about saving your receipt for it. We'd be happy to help you dig. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can assist.
Rated 1 out of 5 stars
Warranty added though I didn't want it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Added on 5 year warranty even though I didnt want it.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They rob me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't worth it at all it wasn't no help at all
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend