Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25368 reviews
(25,368 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful service. Will never commend people but this.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven't received our replacement remote and was told to just buy 1
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Skip Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Skip the Geek squad protection. When you have a great product, the manufacturer's warranty will usually cover the item in the first years.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money if your purchasing this for a tv, just make sure you have some good renters insurance, as the plan does not cover cracked screens on TV's, I'm so dissatisfied.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Everything is an exception
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is the point, everything that happens to the TV is not covered by the plan.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
help me please god help me best buy....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they gave me to 65 inch tvs and i just order a 75in 900h i dont understand Best buy and they charged my for both 65 inch tvs for the restock fee's unbeliveable........
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled this, iit renewed automatically. I canceled as they actually broke my laptop and sold me something which wasn't worth it. I don't think I will have them service anything I own.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad sucked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Getting this set up and delivered was one of the worst experiences of my life. I think it'll be my last time using geek squad.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because the nearest location is 2 hours away in another state this has proven to be a waste of $.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried several times to call them...on hold forever and then they just disconnected the call
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just don't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You probably don't need this. If you do you should probably just buy something cheaper instead.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad takes too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t trust their protection plans. It’s been 6 weeks and still don’t have a working tv.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turned TV on and it had Blue Streaks all over the pixels inside the TV.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Ok folks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was done that I couldn’t have done in less time step it up. They don’t answer all of your questions. They rush you. I’ve only came in contact with 2 nice Geeks. The others need to go.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek squad is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to wait a long. They have very few staff.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted over 3 hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For over 3 hours, speaking to 17 different people,chatting online twice - my service protection plan is STILL not showing up. Got transferred, disconnected, told wrong department - my frustration has me on theverge of tears with no resolution.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't Buy It!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big waste of money. Impossible to get help. Techs are useless.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
The Tv and warranty both stink!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv lasted about a year, purchased warranty, they’ve had it 6 days now and still no word on when it will repaired or replaced!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware for open box, pre-existing damage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pre-existing condition obviously not covered but future work will be denied. Why sell a protection plan on an open box item?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad cancelled my protection plan.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever buying this protection plan then trying to resolve issues with customer service. They are worthless!!!!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend