Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25368 reviews
(25,368 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dosent cover everything like in store representive states
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work for accidental damage! Poor customer service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy it not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of time not worth it pay for 5yr warranty and when I needed my t.v fix they couldn't help ot cover it or fix it .
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't Cover Anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this warranty! I have read so many articles that have stated to not buy warranties, but the people in the store tell you it covers everything. It doesn't, only very minor manufacturer issues. Waste of money!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello UpsetBuyer – Our Geek Squad Protection Plans absolutely covers things that the manufacturer’s warranty does not. You can see the full coverage details at www.geeksqaud.com/terms. If, after reviewing those Terms and Conditions, you believe that your product should be covered, please head on in to your local Best Buy and go over the details with an employee there.
Rated 1 out of 5 stars
Isn’t 2 is one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just find out the hard way this isn’t a good investment , If you sell two years must be two years after the year provided by the product warranty , I won’t buy this anymore.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
cracked screens
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't cover cracked screens no returns or exchanges no money back or anything
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us on this. I apologize for any misunderstanding your disappointment you experienced. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Service plan 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad not used. Purchased made for peace of mind.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Rip off!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good luck actually getting through to anyone on the phone be prepared to wait on hold for 1 hour. Anyone under the age of 50 should never sign up for this bogus tech "service."
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Geek squad is only worth the price for certain purchases. Otherwise it’s a ripoff.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Died after update.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service absolutely sucks. Go somewhere else.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a full warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the warranty for the security that if my 70 inch tv screen had a mishap it could be fixed since the tv was expensive. The tv screen did crack and the warranty covers many areas, but nothing with the cracked screen.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The man came out twice and was not professional. He never explained next steps of warranty process and was not helpful
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Tecs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this protection in the past and tech never showed up I hope I have no need for another one in the future
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never signed up and never paid for it. But it says I did. Strange.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
iPhone protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an iPhone protection plan. The one time I tried to use it, they gave me the complete run around. Will never purchase this plan again nor will I use non-geek squad.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Steve. Thanks for connecting with us on this. I apologize for the misunderstanding. It's always frustrating when communication falls through. We do appreciate the feedback as it can help us grow our services for the future. We hope you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't use it because I did not receive the item. Waste of money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
It was not that great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It dont work well. It freezes up to much. Most apps are ok. Some freezes
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
My Music reciever has dropped dead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it 3 year ago, it is installed - hard to remove. What can you do for me??
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Not having a music receiver is something we want to remedy as quickly as possible, and I'd recommend visiting your local Geek Squad to see if there is a quick fix. If there isn't a fix, and the receiver is not functioning, you bet we have the inventory to replace it with the latest and greatest in technology! Please call your local Best Buy to schedule your warranty repair!
Rated 1 out of 5 stars
This is not a replacement warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't fall for the sales persons BS this is a service warranty its only for two years. I was told it was a two year replacement warranty after the manufacturing warrty was out....Call BS if they offer replace warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service has gone downhill since i first started getting it and now it is a waste of money. They take too long to help you and are quick to tell you they cannot help and yoy should call another person.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend