Customer Ratings & Reviews

Geek squad has so far been able to answer all my questions for my products

Good service i read the reviews they were amazing good staff all the agents are friendly and 5 year protection is so awesome thank you once again

I purchase extended protection from BB on all major electronic purchases. With the declining quality in electronics recently it is definitely worth the cost to me.

A very knowledgeable in the set up of the computer system and explained everything that was necessary. could not ask for a better set up person.

I really like the standard Geek Squad protection! It's been very helpful to us.

The Geek Squad service was okay. There's always a long wait time and sometimes what you need can't be fixed.

Looks like a good deal for me. No worries if TV breaks down. I will be covered.

Good product just wrong size. Needed 24” stud space. Thankful for the I stall crew that handled the situation and went out right away to get the mount we needed.

My previous TV (different brand and purchased elsewhere) died unexpectedly after two years and I was operating on a tight budget, so I thought that I would insure this one. You know , if you are superstitious, the best way to guarantee trouble-free service from your device is to buy service protection - but either way you are covered.

Had a 65 in tv and used this program, they made it really simple to get a replacement tv and newer model.

Is exactly what you pay for, nothing more nothing less.

Perfect warranty makes my television purchase worry free

I haven't had to use my protection plan but I hope I never have to either. I would recommend the plan just in case you have something unintended happen to your product.

The cost for this type of coverage is very reasonable and competitive. Glad to have the Best Buy name behind this coverage so will always have a place to go to get help if there is a need.

I've only had to use the Geek Squad once and was very happy with the results. With today's computers and software it has not always been easy to fix my own computer especially with today's laptops. It was worth the membership to me for the protection value.

Geek Squad is knowledgeable and friendly! Good to have support when you need it.

Thankfully, i haven’t had to use this yet, but it gives me a lot of peace of mind to have it. With the newer TVs being so large complicated, it’s great to know the Geek Squad will come to troubleshoot any issues and provide support.

I always purchase the Geek Squad Protection. I've had issues in the past. Whether it was an appliance or our laptops, Geek Squad had saved the day. Its definitely worth the peace of mind.

Bought the protection for my screen protector and every time it has broken I have gotten it replaced thank God for geek squad

Always worth the extra money upfront. You never know when something is going to go wrong. Best Buy makes it easy to just swap your item out or get a store credit towards a replacement.