Customer Ratings & Reviews

Do not buy this service or at best buy, period. When you try to return your TV that had a display failure 30 days after purchase, they will send you home woth the non-functioning TV and tell you to call a 1800 # that is unable to schedule your "service" in the next 2 weeks. But you cant return it... good thing i paid for the exended warranty. You can only return a product to the store for 15 days after purchase. They would rather pay a Geek Squad to drive 1 hour plus roynd trip to try and repair a $250 tv rather than exchange it in store and send the tv(still under manufacturers warranty) to repair. Worst customer service I've had from any business in at least a decade. If i could give no starsor a negative star review I would.

On larger purchases, almost always purchase the extended warranty. Geek Squad and Best Buy are great to work with, as long as it's all under warranty.

Is one the best service to have when coming to best any Best Buy merchandise

I love the the tv and I’m very satisfied with it and thank you for everything

Guys were great very informative and fast turn around

Excellent Tv My husband loves it so much. Highly recommend

It's always better to have the warranty if something happens to any electronics when you buy it

The agents mounted the TV and left my home cleaner than it was to start. Very professional and extremely happy with the result’s.

Best thing I ever done. Any issue I bring it back and it’s repkaced

I like the peace of mind, knowing I am covered and don’t have to worry about anything.

TV installed efficiently and at my appointment time.

I feel better having Geek Quad protection, especially after having previous problems; didn't require installation this time, but question answered quickly.

Its a nice tv. Using it for almost 7 months n no problem

Value and quality. The sound is better than expected. Connects great with my tv.

very good attention excellent service very friendly

The agents called me on the day of delivery to see if it was possible to come earlier in the day. they arrived when they said they would and mounted and connected everything.

Can't beat the fact that you get more years of buyer protection. Thanks, Bestbuy!!

Hope I never have to use service, but decided to purchase with product.

Have yet to need the service of the geek squad. I am confident that when I do need the service I will not be disappointed.

It’s ok ,works for me geek squad. Worked on my tablet for and get it back on the day that was it was going to be ready