Customer Ratings & Reviews

Thank you best buy have. A just know it the tv thank

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

If I’m spending a lot on a TV might as well and purchased the insurance to have peace in mind for the five years

Excellent quality of the tv I can enjoy my movies and shows

Very knowledgeable geek squad. I would definitely recommend to anyone that purchases a expensive TV or laptop

Purchased for a piece of mind, haven't had the need to use it

This gives me peace of mind knowing I have protection for my new product should something go wrong.

Very glad I purchased this. It has proven very helpful many times

I always get the geek squad protection. They are there for you if you need them. Best Buy is number 1

This one I actually had to use. And wow they were super good about it. Gave me the next upgraded version at no cost to me.

I always get Geeks squad insurance. If anything happens they fix it. Buying peace of mind.

Geek Squad jumped right onto the issue with my TV and got it resolved!

Geek Squad is worth the money and customer service.

All work displayed Excellent service!! Efficient and excellent work by the technician. Thanks

Service for my watch for warranty was easy enough to go through the steps

The Geek squad technician who installed the tv was on time and very professional. Highly recommend,

Geek Squad is the best part of being a Best Buy customer

Geek Squad is the best part of being a Best Buy customer

Geek Squad is the best part of being a Best Buy customer

Did great job ,fast and neat.work area clean. Was friendly talking and answering ? Kids had