Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30454 reviews
(30,454 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
I recommend Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have used this service a few times over the years and they have always been very helpful
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Service protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great protection for the money. We have already used it and well worth it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Better Option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always Better to be in a protective way. As i have Geek Squad Protection, i replaced my TV which has On and Off problem for every 5 mins.. Thank You Geek Squad.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This protection is a great peace of mind. I bought a high end tv and didn’t want to gamble having issues.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Would buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had to use it yet but the comfort I get from having it is worth every penny.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Swear by the coverage!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in hopes that I would never have to use it. So far, I haven't. I'll keep you posted!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how you can get protection plan on almost any items.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the extended warranty. would definitely purchase an extended warranty in the future
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Number one support service for your purchases around. Thank you Geeks!!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product to have you just never know when you might need it. I have already had to replaced my kids tablets.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Wow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pease of mind for 5 years is a no brainer. Will recommend.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good to Have for smart tv issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In this day and age with smart tv’s, it pays to warranty your tv. Go max years as shelf life is maybe 8-10yrs.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
It Broke BB Fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great thing to purchase, if the item breaks it will get fixed free. No Plan You Pay
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome price and it trulu holds up to a 50inche tv.....
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
A great deal for peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never really used to think this sort of thing was worth it but it has turned out to be.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a great price, gives you that felling your are covered no matter what happens
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty to you get with geek squad is top notch
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.
On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.
Rated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a big fan of geek squad warranty. If anything happens they have you covered. So always worth the money
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best deal for a warranty I came across Best Buy is truly the best in the game with the best warranty’s in town
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friend
