Customer Ratings & Reviews

The agent was able to fix my TVs sound problem and he explained how he did it. He was great

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

The price is a tad much, but having that warranty is a must with all electronics if need be

Always good to have an extra protection on your purchases at an affordable price.

Geek Squad protection is good when you need it. Insurance.

I got the squad protection for the just Incase something happens. For only a few extra bucks. It’s great to know we have that coverage.

LOVE WORKING WITH THE GEEK SQAD. THEY ARE ALWAY VERY KNOWLEDGEABLE AND WORK WITH YOU TILL PROBLEM IS SOLVED.

A friend installed and mounted the tv. It working pretty good.

I haven’t had to use Geek Squad service, but I’m hoping it will be as good as I expect

keeps me protected - easy to use - essential to the running of my tech devices.

Better safe than sorry so I purchased as sometimes there's manufacturers defects even if an item is new

the geek squad protection provides great peace of mind for my new laptop.

It is 100% worth it. Now some words to reach 50 characters

I like the Geek Squad service. These have always done a good job when I needed them for service.

The protection plan for the cost provides assurance for any premature product issue that may occur.

I always buy the extended warranty as products don’t last like they did long ago.

Didn't want to pass this up when I bought my new TV. Haven't needed it yet but comforting knowing I have it

Is a good idea to get this protection it will help.

resonable price for 5yr plan, we just purchased new tv, as old one went out, we had 2yr plan, and it was one month short. Recommend spending extra for 5yr plan, as our tv, was just 2yrs old when it went out.

Great warranty for the price. We didn't get them to mount the TV just wanted extra warranty on the tv