Customer Ratings & Reviews

We bumped a button on a remote and couldn't seem to figure out what we did. With one call and about 5 min it was up and running again.

Quick, curteous. Perfect set up of our TV (mounted over the fireplace) and speaker. Not so perfect set up of our basement treadmill (belt skipped).

The geek squad warranty is the best. Should always purchase when purchasing a tv

I am more than happy to purchase protection plans for products. It's comforting to know I have assistance if something goes wrong.

Excellent support staff, answered all my questions. Always will recommend the geek squad

They are very prompt when they come out and do things for you ,I love the geek squad team

Had to wait a few days but removed the damaged TV nd brought the new TV into the home with care.

This is a must here in Florida and Best Buy makes it affordable and along with their excellent customer service it is a win win for sure!

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

Knowlegable, friendly, talk with you in "english" so you fully understand the issue or gain information or instruction needed.

Good to have in case of anything happening to your electronics cause technology always fails.

I rated this on the assumption that the protection is as good as it sounds. I appreciate the long term service for a reasonable charge.

The best warranty, since my tv was over a certain inch they came out to check it out for free. It was able to be fixed!

Geek Squad is the best. Worth the price and are very accommodating and knowledgeable.

Peace of mind for the main TV that gets the most use. Never know with the newer tech

Peace of mind for the main TV that gets the most use. Never know with the newer tech

Got the geek squad, extended warranty because of what it covers and the reasonable price.

Worth it,we have the extended warranty through bestbuy they offer the best warranty s

5 year coverage is a great buy for the price to keep you not having to worry about repairs

The Geek Squad helped us out. We are totally happy.