Customer Ratings & Reviews

My screen quit working and Best Buy had someone out here to diagnose it and a new TV delivered within a week. Definitely worth the investment for the peace of mind, but the service was much better than I expected going into using it. I’d recommend it and bought it a second time myself with the new TV.

I love the quality of pictures version and sounds I love everything just small recommendations if Samsung can reduce the weight of TV it looks tin but too heavy

Great value to have for a item of electronics for your house

Extremely recommend this service and Best Buy is amazing at helping you through the process

For the price is worth it take care of youre purchase since manufacturing only provides a 1 year guarantee

I always get my best buy products with extra warranty insurance. Have never had any issues with warranty work. Couple of years back I bought a refrigerator and the ice maker was repaired 3 times. After the fourth time the ice maker broke best buy lemoned the refrigerator and worked up the paper work then told me to pick out a new refrigerator with store credit of the original cost of the faulty lemonade refrigerator. Great investment.

Always get a warranty on all your purchases. I love the Geek Squad. They are always available to assist when the problem goes wrong with your electronics.

I recently purchased this product, and it has exceeded all my expectations! The quality is outstanding, and every feature works as advertised. A lot of thought and effort went into its design and functionality.

I'm not a technology-minded person. As a result, I want someone I can call if I have a question about the product I've purchased, or a problem arises. Having Geek Squad protection gives me peace of mind because I know I can call them 24/7 (yes, I've called them in the middle of the night), and they will help me. I've had excellent service, which is why I always add Geek Squad protection,

TV protection plan is great to have I haven't had to use it yet

Great service on everything I love everything they do a nice job

Beautiful viewing and light to carry I liked the light border around the tv very elegant and huge

I purchased the five year geek squad plan. Lo and behold my expensive $2000 Sony TV decided to not work one day. Called up the geek squad and they arranged to have it fixed. No hassle no extra cost. The only thing I had to do was make a phone call. Best Buy and geek squad took care of everything. I purchased a second television from Best Buy also purchased a geek squad plan for five years. It a peace of mind that your television is going to be taken care of. “One call that’s all” LOL

They back up the products they sell. I've had to put in a claim before and they replaced the item with no issues. Its a no brainer.

In light of how much the TV cost itself, the pricing for the 2 yr service protection was worth it; but not any longer. I figure any real problem will likely happen within the 2 years. after that, repairs might not even be worth it as technology moves so fast.

The agents mounted my TV and connected it to all my devices

Thank you for all your help in removing the huge program on my computer and not making fun of my really old lap top! Yes I will be in soon to get an new one.

Fortunately have only had to use the geek squad service a handful of times, but when I do they were quick to act and was a very pleasant and easy experience.

Very good price and customer service was top notch.

,,,,That's what they say right ? Well, After spending $3,300 on a brand new Television , I didn't want to spend another $600 on top of that for Insurance. But then I thought about it,,,,,,,,,,,What if this Television had electrical issues,,,,,,,,say,,,,,,1 year and 2 months from now ??? What would I do then ? I mean it would be outta warranty then. All I know is that for spending THAT KIND OF MONEY , I want to make sure that I'm covered way past the manufacturers warranty,,,,,,So I bought the 5 year plan,,,,,,,,,,,,,Also came with a piece of mind for the next 5 years. Don't you end up regretting NOT getting it.